What are the responsibilities and job description for the Customer Service Representative / Dispatcher position at The Maintenance Company Inc?
Customer Service Representative / Dispatcher
Location: In-Office (Hybrid option available after training)
Schedule: Monday–Friday, 8:30 AM – 5:30 PM
Company: The Maintenance Company, Inc. (TMC)
About Us
The Maintenance Company, Inc. (TMC) is a national leader in facility maintenance, providing high-quality, comprehensive service solutions for commercial properties across the U.S. and Canada. We pride ourselves on integrity, teamwork, and delivering top-tier customer experiences.
Position Overview
Do you thrive in a fast-paced environment where organization and communication are key? We're looking for a reliable, detail-oriented Customer Service Representative / Dispatcher to join our team. In this role, you’ll coordinate maintenance service requests from start to finish — acting as the vital link between customers and technicians.
Key Responsibilities
Coordinate and dispatch service technicians based on customer needs and availability
Communicate regularly with facility managers, site leads, and technicians via phone, email, and online platforms
Provide timely updates to customers regarding scheduling and service status
Track and update service orders with clear notes and accurate completion details
Release approved estimates and confirm service timelines with vendors
Prioritize and expedite urgent or emergency requests
Monitor technician pricing and ensure job costing accuracy
Research service information and process orders efficiently
What We’re Looking For
Strong problem-solving and critical-thinking skills
Proficiency with Microsoft Outlook and general computer applications
Ability to manage multiple service orders while maintaining attention to detail
Excellent written and verbal communication skills
Dependable, punctual, and able to meet deadlines in a time-sensitive environment
Prior customer service or dispatch experience is a plus
Benefits
Competitive medical, dental, and vision insurance
401(k) retirement plan with company match
Paid time off (PTO) and paid holidays
Company-paid life insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA)
Opportunity for hybrid schedule: 3 days in-office / 2 days remote after training
Join Us!
If you’re a team player who’s passionate about delivering excellent customer service and keeping operations running smoothly, we’d love to hear from you. Apply now and become part of the team that keeps facilities across North America working at their best.