What are the responsibilities and job description for the Retail Store Associate position at The Mailbox Ballard?
Position Summary
The Store Associate provides friendly, efficient, and accurate service to customers while supporting the daily operations of the store. This role assists customers with shipping, mailbox services, printing, retail sales, and other business services while helping maintain an organized, clean, and welcoming environment.
The ideal candidate is dependable, detail-oriented, and enjoys helping people solve problems.
Core Responsibilities
Customer Service
- Greet and assist customers in a friendly, professional manner
- Help customers determine the best shipping options based on their needs
- Process shipments through USPS, UPS, FedEx, and DHL
- Assist customers with retail sales, printing, copying, faxing, shredding, laminating, passport photos, and other store services
- Answer phones and respond to customer questions
- Resolve routine customer concerns and refer more complex issues to management when appropriate
Mailbox & Package Services
- Receive and process incoming packages and mail
- Sort mail accurately into customer mailboxes
- Maintain accurate records of incoming and outgoing packages
- Assist with opening new mailbox accounts and renewing current accounts
- Forward mail for participating mailbox holders
Store Operations
- Open and close the store following established procedures
- Package customer shipments safely and securely
- Restock retail merchandise and shipping supplies
- Help maintain inventory accuracy
- Keep workstations organized and stocked throughout the day
Store Appearance
- Maintain a clean, organized, and welcoming store
- Complete routine cleaning tasks throughout each shift
- Assist with general upkeep
Teamwork
- Follow established store procedures and policies
- Work collaboratively with coworkers to ensure smooth daily operations
- Communicate operational issues or customer concerns to management
- Participate in training and continue learning store procedures and services
- Assist with shift coverage and schedule adjustments as needed and able
General Information
This position requires standing and walking for extended periods, frequent computer use, and lifting of packages and shipping materials up to 50 pounds. Training is provided for all store systems and services.
Qualifications
- Excellent customer service and communication skills
- Strong attention to detail
- Comfortable learning new computer systems and software
- Ability to multitask in a fast-paced environment
- Ability to lift up to 50 pounds
- Reliable attendance and punctuality
- Previous retail, hospitality, shipping, or customer service experience is a plus
Additional Duties
This job description is intended to describe the general nature of the role and is not an exhaustive list of responsibilities. Duties and responsibilities may be adjusted or expanded based on operational needs.
Pay: $22.00 - $28.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22 - $28