Coordinator, Mail & Print Services

The LCMS Mission

"In grateful response to God's grace and empowered by the Holy Spirit through Word and Sacraments, the mission of The Lutheran Church—Missouri Synod is vigorously to make known the love of Christ by word and deed within our churches, communities, and world."

Reporting Relationships

• Reports to the Manager Mail & Print Services.

Essential Job Functions

• Processing outgoing mail via computer-based shipping system and ensuring related accurate record keeping.
• Operate printers, bindery equipment, and other production machines in the Print Services area.
• Completes mail runs to distribute mail and pick up outgoing mail.
• Responsible for daily pickups and delivery of mail to and from the Kirkwood Post Office.
• Consult with and advise customers on options for achieving the best possible print quality and meeting customer expectations.
• Maintain paper supplies for all printers and copiers in the 1333 building.
• Distribute 10733 mail and other materials from USPS, Print Services, Central Supplies and the 1333 Receiving Dock.
• Assembling mailings with the use of the 4-station inserter and folder.
• Assembling bulk mailings in zip code order from low to high and sorting according to Postal standards.
• Staff the service window and answer telephones to collect work requests and communicate completion estimates/manage customer expectations on behalf of absent team members.
• Deliver all time sensitive and signature required parcels through the 1333 building – obtaining signatures and maintaining accurate records.
• Consult with and advise customers on options for achieving the best possible print quality and meeting customer expectations.
• Assist with coordination of large shipments to Conventions.
• Processing outgoing mail via computer-based shipping system and ensuring related accurate record keeping.
• Participate in special projects.
• Other duties assigned as needed.

Education and Experience

• High School diploma.
• Two years’ experience in a mid-size or larger Mail and Print Services environment – a Mail and Print Services area that operates with an annual budget of at least $250,000.
• USPS special training and familiarity with shipping processes and regulations are desired but not required.

Competencies (Knowledge, Skills and Abilities)

• Ability to operate MS Office products– especially MS Word and MS Excel and TEAMS.
• Proficient in computer-based shipping systems.
• Ability to communicate effectively with all levels of personnel/management/membership of Synod.
• Supports the team concept by maintaining a positive working relationship with team members and other service units.
• Local travel as needed to perform primary position responsibilities.
• Must have a good driving record.
• Available to work unusual or long hours occasionally/rarely, including holidays and Sundays, to support department operations.
• Knowledge of USPS, FedEx, DHL and other carrier’s processing, pricing, and documentation standards.
• Operate battery-operated pallet jack, major shipping/postage systems, high speed printers and other print and mail services equipment including folders, inserters, and labelers.
• Proven ability to work independently, plan daily work, and assist in establishing priorities to achieve unit’s required objectives.
• Ability to work under pressure to meet deadlines.
• Must maintain the highest level of integrity, be customer oriented, and maintain a positive attitude.

Supervisory Responsibility

• This position has no supervisory responsibility.