What are the responsibilities and job description for the GSOC Operator position at THE LOSS PREVENTION GROUP, INC?
GSOC Operator
Have a passion for service? Ready to build a career, not just find another job? M1 Global has the opportunity you’ve been looking for!
About Us:
At M1 Global, we are reshaping the security industry with a dynamic, service-driven approach. We are proud to provide top-tier security and loss prevention services to our valued clients and we’re growing fast! If you're ready to be part of a company that values your commitment and supports your career goals, apply today!
What We Offer:
- Weekly Pay - Your hard work rewarded fast.
- Competitive Benefits – Health, Dental, Vision, and more.
- Flexible Schedules – Work-life balance matters.
- 401 (k) Program – Invest in your future.
- Easy Online Application Process – Get started in minutes!
Your Responsibilities:
- Provide Excellent Customer Service
- Monitor CCTV Camera System and accurately document activity in a daily report
- Observe, Survey, and Report on activities at your assigned location
- Respond Rapidly in critical situations
- Strong situational awareness and ability to assess potential threats.
- Proficiency in using security systems (CCTV, access control, alarm panels).
- Strong customer service and interpersonal skills to interact professionally with visitors and employees.
- Ability to enforce security policies with firmness and diplomacy.
- Excellent verbal and written communication skills.
- Ability to remain calm under high-pressure situations and emergencies.
- Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.
Visitor Management & Access Control
- Greet and verify visitor identity upon arrival.
- Utilize a visitor management system to check guests in and out.
- Issue visitor badges and provide appropriate directions.
- Maintain accurate and detailed visitor logs.
- Enforce security policies to prevent unauthorized access.
Security & Surveillance
- Monitor CCTV cameras, alarm systems (fire/intrusion), and access control panels for any irregularities.
- Conduct security patrols and inspect assigned areas to ensure a safe environment.
- Identify potential security risks and mitigate them before escalation.
- Maintain communication with the on-site security team and operational staff.
Incident Response & Reporting
- Report any security breaches, suspicious activities, or safety concerns to Metro One leadership.
- Respond promptly to alarms and emergencies, including fire drills and evacuation procedures.
- Provide immediate support during medical emergencies, fires, and security threats.
Communication & Customer Service
- Answer calls and inquiries with professional etiquette.
- Educate visitors and employees on security protocols and policies.
- Maintain a positive and professional demeanor while ensuring safety procedures are followed.
What We’re Looking For:
- Strong situational awareness and ability to assess potential threats.
- Proficiency in using security systems (CCTV, access control, alarm panels).
- Strong customer service and interpersonal skills to interact professionally with visitors and employees.
- Ability to enforce security policies with firmness and diplomacy.
- Excellent verbal and written communication skills.
- Ability to remain calm under high-pressure situations and emergencies.
- Physically capable of standing for extended periods, conducting patrols, and responding quickly to security incidents.
Why M1 Global?
If you're looking for more than just a job — if you want to be part of a growing, supportive team where your hard work matters — Metro One is your next career move. We are dedicated to delivering unmatched service to our clients and creating a best-in-class work environment for our employees.
Grow your career. Strengthen your skills. Make a difference.
M1 Global is an Equal Opportunity Employer.