Outlets Supervisor

About Us

At the cornerstone of Ladybird Lake and the Austin Skyline, the internationally recognized best in class Luxury Hotel Group, The Loren Hotel will bring a level of understated luxury and sophistication to Austin. 

With its unparalleled views of Lady Bird Lake and the Austin skyline, The Loren invites discerning residents and guests to experience the ultimate in understated luxury and curated Austin culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer the perfect complement to our indoor-outdoor environment, uniquely set within Austin’s most beloved green space. 

We are Uncompromising by Nature

We are here for those who question the ordinary.  Who shun the mundane, the dull and the blunt.  The risk-takers, the tree-shakers, the trail-makers.  Those who believe in more, in further, and better.  Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters.  Not afraid to be one of the curious minds.  Who will talk of the world with elegance and charm.  Knowing of its beauty, its delicate place.  Yet embrace those things that bring us on.  Art, food, wine, and song.  Find us, united by a love for life.  Its zest, its zing… its unpredictable turns.  Join our commitment, our passion, and flair.  Free spirits with soul.

Our Full-time Eligible benefits include:

Participation in 401(k) with company match of up to 4%*

Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity

Paid PTO

Paid Holidays

Paid Maternity/Paternity Leave

Employee Assistance Program*

Complimentary Employee Meal*

Complimentary Bus Passes*

50% off Dining in Nido*

Recognition Programs, Incentives and Celebrations*

*Benefits available to Part time Associates

Job Summary

The Outlets Supervisor oversees the daily operations of Nido, Café, Pool Service, and In-Room Dining, ensuring seamless front-of-house performance across all venues. This role is key to maintaining service excellence by upholding operational standards, enforcing established systems, and actively supporting front-of-house teams to deliver outstanding guest experiences.

Essential Responsibilities

Nido & Guest Dining 

• Supervise FOH service in Nido restaurant, dining room, bar, and pool. 

• Support In-Room Dining quality and timely service. 

• Assist with creating training materials 

Property Activations & Events 

• Assist with planning, staffing, and executing activations (live music nights, Cielo events, seasonal promotions). 
• Oversees service operations for Aperi and Nido.
• Lead FOH during activations and special events, ensuring smooth guest flow. 
• Provide feedback on guest response and future ideas. 

Marketing Support 

• Help build and send email campaigns, draft copy, and source images. 

• Support photo/video shoots, influencer collaborations, and press visits. 

• Maintain organized brand assets and update event listings, offers, and OTA channels. 

• Assist with activations and hotel-hosted events, including onsite support. 

• Create quick-turn graphics in Canva for promotions and track post-campaign results. 

Team Support & Flexibility 

• Jump in to fill service gaps when short-staffed, working alongside the team. 

Health, Safety & Compliance

• Ensure sanitation and safety standards are maintained in all F&B areas.
• Enforce uniform, grooming, and hygiene standards across outlets.
• Verify age compliance for alcohol service.

Other Responsibilities

All other duties as assigned, requested, or deemed necessary by leadership.

Supervisory Duties

5-40 associates

Core Competencies

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:

• Integrity and Respect

• Communication

• Innovation

• Teamwork and Relationships

• Hospitality

• Job Excellence

Position Qualifications

Education/Formal Training

High school diploma or equivalent.

Experience

One to two full years of employment in a related position in a restaurant, Café or catering environment.

6 months supervisory experience, preferred.

Knowledge/Skills

• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management communication skills are required.
• Requires ability to investigate  and  analyze  current  activities  or  information  and  make  logical conclusions and recommendations.
• Ability to make  occasional  decisions  which  are  generally  guided  by  established  policy  and procedures.
• Excellent comprehension for assisting with guest  and associate  matters. Interpreting instructions from superiors.
• Excellent vision  required  for  seating  guests,  expediting  food,  cleaning  equipment,  reading  floor plans, charts, schedules.
• Must have  excellent  oral  communication  for  communicating  with  guests  and  associates,  issuing instructions and communicating policies.
• Excellent  comprehension  required  to  read  and  implement  policies  and  procedures;  writing schedules and reading forecast and SOPs.
• Must have knowledge of chemicals/agents for training purposes.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs. Carrying, (ranging from clipboard to food products to small equipment).
• Bending/kneeling required for taping down cords, skirting tables, picking up floor after function, occasionally
• Mobility -ability to service clients on a moments notice, variable distances, 100%.
• Continuous standing -function observation, client site inspections (one hour minimum to four hours maximum).

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen.

Salary : $25