Part-time Brand Ambassador

Brand Ambassador - The Loop

Position: Brand Ambassador

Type: Part time

Location: On-site- not a hybrid role

Pay: $19.00per hour

About Us: The Loop is more than a retail storeits an immersive playground for fans of movies, TV shows, comics, gaming, anime, and everything in between. Blending exclusive merchandise with fully themed, interactive experiences, The Loop lets guests step directly into the worlds they love. From rare collectibles to ever-changing exhibits and environments, were reimagining what it means to shop, explore, and connect with fandom. Constantly evolving with fresh concepts and rotating themes, The Loop ensures theres always something new for every fan, every visit.

Position Overview: We're on the hunt for energetic, passionate, and people-first Brand Ambassadors who live and breathe pop culture to help bring our flagship location to life. As the face of our brand, you'll play a key role in creating unforgettable experiences for every guest who walks through our doors. The ideal candidate thrives in fast-paced environments, has a strong background in guest services, ticketing, and retail operations, and embraces the ever-evolving nature of our store with enthusiasm.

Responsibilities:

Guest Experience

• Create the Vibe: Lead by example to create a welcoming, friendly, and inclusive environment. Foster an inclusive space where employees feel respected and are able to perform at top levels.
• Guest Service: Deliver exceptional guest service across all areas of the store and experience zones
• Day to Day: Assist with ticketing, retail sales, and point-of-sale transactions
• Product Knowledge: Stay informed about current pop culture trends and in-store features to better engage with fans
• Brand Representation: Represent The Loops brand values with enthusiasm, professionalism, and authenticity
• Conflict Management: Handle guest concerns or escalations promptly and professionally.

Team Player

• Exceptional Communication: An excellent communicator who can clearly and effectively convey expectations, provide constructive feedback, and can work as a team player to help cultivate a positive work environment.
• Dependability: Is committed to their position and performance. Understands the importance of their role in the success of the business.
• Team Player: Contributes during every shift to be helpful and friendly to all team members. Collaborate with team members to adapt to evolving store concepts and layouts
  

Daily Operations

• Retail Daily Operations: Open and close the venue as scheduled, ensuring all equipment and areas are safe, clean, and operational.
• Safety Compliance: Ensure compliance with safety, sanitation, and operational standards.
• Inventory Management: Helps manage all aspects of inventory for the experience including efficient merchandise management and loss prevention.
• Policy & Procedure Compliance: Adheres to all company policies, procedures, and directives, maintaining a well-organized and compliant operation.

Retail Operations

• Sales Goals: Takes the initiative to meet and exceed sales goals and KPIs.
• Retail & Experience: Ensure a seamless integration of retail and immersive elements to enhance the customer journey
• Point of Sale: Experience with point of sale transactions
• Visual Presentation: Assists the team with processing and placing shipments in a timely manner. Ensure that the retail floor is replenished and visually appealing.
• Promotions & Floor sets: Able to take direction and assist with ever changing promotions and visual direction.

Qualifications

• Prior experience in guest services, retail, events, or themed entertainment
• Passion for pop culturemovies, TV, comics, anime, gaming, or fandom in general
• Strong communication and interpersonal skills
• High energy, adaptable, and thrives in dynamic environments
• Comfortable engaging with guests of all ages and backgrounds
• Ability to multitask and stay calm under pressure
• Reliable transportation to work.
• Must be eligible to work in the US
• Must be 18 years of age or older
• Ability to stand and walk for extended periods of time.
• Ability to move and lift up to 50 pounds
• Available to work evenings, weekends, and holidays as needed.

Availability requirements

• Up to 32 hours per week up to 5 days per week
• Willingness and ability to work flexible hours, including nights, weekends, and holidays, to meet the dynamic needs of the store and peak days of the business

This description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all responsibilities, tasks, and duties

As a committed advocate of equal opportunity, we uphold a steadfast zero-tolerance policy against all forms of discrimination or harassment. We unequivocally reject any bias or mistreatment rooted in factors such as race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other safeguarded attribute as delineated by pertinent federal, state, or local legislation.

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