What are the responsibilities and job description for the Chief of Staff & Site Lead position at The Long Game?
Hyphen Health is building a new kind of therapy experience: high-touch and clinician-focused.
We are seeking a Chief of Staff & Site Lead to work directly with the Founder, Dr. Carolyn Rubenstein, PhD, a clinical psychologist in private practice who has extensive experience in identifying and scaling early-stage startups. Alongside Dr. Rubenstein, the Chief of Staff will build the operational backbone of our first location in Boca Raton and a playbook for growth.
This role blends founder support, site leadership, clinician growth, and systems building. You will be embedded on-site and responsible for ensuring the practice runs seamlessly, while helping design the playbook for expansion.
Responsibilities:
- Partner with the Founder by:
- Translating strategic priorities into clear execution plans
- Managing operating cadence (meetings, metrics, follow-ups)
- Reducing administrative and cognitive load
- Oversee day-to-day operations of the Boca location including:
- Optimizing scheduling, workflows, and clinician utilization
- Maintaining a premium, hospitality-grade client experience
- Building and documenting SOPs across intake, and operations
- Help grow the clinician base by:
- Building and managing a pipeline for recruiting new clinicians
- Supporting onboarding and integration into the Hyphen model
- Build the playbook for scale including:
- Identifying and implementing automation opportunities
- Streamlining administrative workflows
- Designing repeatable systems that enable multi-location growth
We are looking for someone who:
- Has 2 years of experience in a startup, healthcare, wellness, or high-touch service business
- Is highly organized, structured, and detail-oriented
- Takes ownership and initiative
- Is comfortable executing administrative work while thinking strategically
- Thrives in ambiguity and early-stage build environments
- Is mission-aligned with mental health care
- Is interested in growing into a Head or VP of Operations role as Hyphen expands
- Can work primarily in person at the headquarters in Boca Raton, FL