What are the responsibilities and job description for the Field Service Representative (FSR) position at The Lockwood Group?
Project Overview – PTSS C5ISR Hardware & Software Program
The Lockwood Group supports a C5ISR hardware and software program for a U.S. Army customer located at Aberdeen Proving Ground (APG), MD. This effort provides product technical support services for systems and equipment produced, fielded, modified, or sustained under PdM Network Modernization (NetMod) and PdM Mission Network within the Project Manager Tactical Network (PM TN), Program Executive Office C3T (PEO C3T).
The program ensures tactical network systems remain secure, compliant, and operationally resilient in support of Army modernization and mission readiness.
Position Overview
The Lockwood Group has an opening for a Field Service Representative to support our Army customer at Aberdeen Proving Ground, MD.Key Responsibilities
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Coordinate receipt, preparation, and timely shipment of CCE V2/V4 and SFF systems, ensuring on-time delivery to supported units.
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Lead New Equipment Fielding (NEF) and Total Package Fielding (TPF) operations in accordance with AR and DA PAM 700-142.
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Deliver, install, configure, repair, maintain, and test tactical network systems across multiple CONUS/OCONUS locations.
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Perform system diagnostics, troubleshoot hardware/software malfunctions, and implement corrective actions to restore full functionality.
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Install and manage Wi-Fi Security and SFF systems supporting enterprise wireless LAN and edge access networking environments.
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Enhance network security and reduce downtime by supporting multi-enclave operations (voice, video, and data).
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Provision servers, create and validate test environments, and maintain physical and virtual infrastructure across 48 systems.
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Manage virtualization environments, including physical/virtual storage, VDI, routers, switches, UPS, PDUs, and servers.
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Represent PM Tactical Network programs in fielding and modernization activities, ensuring seamless integration and operational readiness.
Requirements:
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Active Secret Clearance
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3 years of experience in tactical communications, IT systems, or network fielding support.
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Hands-on experience with CCE systems (V2/V4) and/or Small Form Factor solutions.
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Strong background in system installation, repair, troubleshooting, and sustainment.
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Familiarity with Army fielding processes (NEF/TPF) and related regulations (AR/DA PAM 700-142).
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Proficiency in virtualization technologies, enterprise networking, and multi-enclave operations.
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Ability to travel frequently (CONUS/OCONUS TDY).
Why Join The Lockwood Group
The Lockwood Group offers a competitive benefits package, including Paid Time Off, medical, dental, and vision insurance, health and wellness, various optional add-on benefits, and a retirement 401(k) plan with Company match.