What are the responsibilities and job description for the Lobby Bartender position at The Lloyd?
ROLE SUMMARY:
The Lloyd Hotel in Stamford is looking for a Lobby Bartender to provide excellent customer service and maintain a positive reputation for the thriving hotel!
ROLE RESPONSIBILITIES:
- Welcoming and sitting diners comfortably in the dining section
- Taking customers’ food and drink orders
- Memorizing the menu and recommend appetizers, meals and drinks from restaurant wine stock
- Delivering a memorable dining experience by resolving all customer issues promptly
- Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant
- Ensuring utensils and bar area are cleaned after closing to comply with state regulations
- Taking food and beverage orders and accurately entering them into the ordering system
- Making menu item recommendations
- Ensuring all orders are filled quickly and accurately and that food is high quality
- Providing attentive service to diners, like refilling drinks as needed and checking in on their needs
- Promptly addressing any customer service issues and referring to management if and when necessary
- Performing some cleaning duties, such as at the service station and around the kitchen
ROLE REQUIREMENTS
- Available to work only PM shifts (Monday - Thursday, plus Sunday 3pm - 11:15pm & Friday - Saturday 3pm - 12:15am)
- Excellent customer service, including patience and a friendly demeanor
- Exceptional organization and time management
- Effective written and verbal communication skills
- Great active listening skills
- Ability and willingness to collaborate
- Knowledge of foodservice regulations and proper food handling procedures
- Capability to learn quickly and memorize menu details
- Comfortable working in a fast-paced environment
- Willing to work flexible work schedules that include nights and weekends
- Physically able to be on their feet for extended periods and lift up to 25 pounds unassisted