What are the responsibilities and job description for the Customer Service Associate (CSA) position at The Living Room?
Job Purpose
The Customer Service Associate position is responsible for the service of medical and recreational cannabis patients/customers. This position assists the management team in all facets of dispensary operations. This position works one-on-one with patients/customers to recommend products that best match their needs and is responsible for ensuring excellent patient/customer experience through friendly, outgoing service, strong communication skills, and fluency in all products. The CSA understands empathy and compassion, wants to help people and can listen to the patient/customer to understand their needs and what they are looking for.
Duties and Responsibilities
The Duties of this position include but are not limited to:
- Greeting and interacting with patients/customers and caregivers with authentic passion to serve them.
- Answer questions and provide patient/customer education on cannabis products while providing excellent customer service.
- Thorough knowledge of all program guidelines and relevant Evermore policies and procedures
- Up to date and continued cannabis training/education
- Making sure patient/customer is eligible to and the amount they can purchase/verifying ID
- Handling transactions, giving correct discounts, and correct change, and maintaining proper visitor log
- Knowing opening and closing procedures depending on the shift working
- Maintain strictest confidentiality in compliance with HIPAA guidelines
- Maintaining a tidy dispensary, including the front area, sales dispensing floor, consult room, and Assisting with housekeeping, restocking/cleaning where needed
- Ability to learn and to use seed to sale POS software in compliance with program regulations
- Assist in verifying online orders for in store pick-up and delivery
- Ability to visually examine products for quality and signage/labeling accuracy
- Answering phones with proper greeting and taking appropriate messages
- May assist with inventory control
- Performing other duties as assigned
Qualifications
- Excellent customer service and interpersonal skills
- Strong verbal, written, and communication skills and attention to detail
- Affinity for handling multiple demands simultaneously and proficiency with time management
- 21 years of age or older
- Availability to work 5-day work weeks that include weekdays, weekends, nights and some holidays between the hours of 9:00am up to 10:30pm depending on the shift
- Experience handling cash and a computer point of sale system
- Ability to follow directions well
- Ability to analyze information
- Can work under pressure and handle sometimes difficult patients and handle complexity
- Ability to work well unsupervised
Special Characteristics
- High-energy, enthusiasm and positivity, a general can-do spirit with the commitment to excellence
- Desire to learn more about cannabis
- Ability to work well with people
- Punctuality
- Dependability
- Follows rules
- Adapts to change
Working Conditions/ Physical Requirements
- Work may require prolonged standing, sitting, some bending, stooping and crouching
- Must be able to lift, carry and balance up to 50 pounds
- Duties can regularly require employee to perform grasping, talking, hearing, seeing and repetitive motions that require hand eye coordination and manual dexterity sufficient to operate a cash register, credit card machine, photocopier, telephone, calculator and other office equipment.
Benefits:
- Medical, Dental, and Vision insurance
- Flexible Spending Accounts – FSA & DCA
- Life Insurance
- Short-Term & Long-Term Disability
- Accident & Critical Illness
- 401K
- Paid Time Off
- Parental Leave
- Employee Assistance Program
- Employee Discount
- Opportunities for Advancement
Additional Compensation:
- Store Discounts
- Overtime
- Tips
Work Includes
- Days/nights
- Weekends
- Holidays
Pay frequency:
- Every other week
Shifts announced:
- Every other week
Working days:
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
- Saturday
- Sunday
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Work Location: In person
Salary : $17 - $19