Director of Rooms

Benefits:

• 401(k)
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
  
  
  

About Our Company

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.

In the heart of New York City, The Ned NoMad embodies timeless elegance and modern luxury within the historical Johnston building at the bustling intersection of 28th and Broadway. Expect experiences that transcend accommodation, becoming journeys through time and style. The building also houses Ned's Club NoMad New York, a private membership club with a global community of like-minded professionals seeking connection and inspiration in exclusive spaces. Coming soon is Ned's Club Washington DC, offering even more opportunities for meaningful connections and enriching experiences.

That colorful hotel in the desert, The Saguaro is a good time. It’s not that complicated. There’s plenty of sunshine, a buzzing pool scene and lots of local flavor.

We are seeking a dynamic Director of Rooms to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.

Essential Functions & Responsibilities

• Must be courteous and gracious, maintaining a professional demeanor at all times.
• Establish and maintain good communications and teamwork with fellow colleagues and other departments within the hotel.
• Adhere to all standards of operations, policies and procedures, manuals, memos and verbal instructions.
• Maintain “open door” communication with employees.
• Plan, organize, staff, direct and control the Rooms division and operate the hotel in the absence of the General Manager following internal, regional and The LINE policies and procedures.
• Develop maximum profits through cost and labor control .
• Maintain the highest standard of services to the guest, including maintenance and cleanliness for the guests’ rooms and associated facilities.
• Maintain the highest standards of security for hotel patrons and employees.
• Direct and coordinate the Rooms Division.
• Carry out all policies and prepare reports established by The LINE and the General Manager.
• Assist in managing 3rd party vendors in the rooms division.
• Conduct employee performance evaluations as prescribed and ensure that all employees are trained for their positions to maximize service, production and efficiency; control staffing, maximize profits, control costs and ensure the security of the operation.
• Clearly describe, assign, and delegate responsibility and authority for the operation of the various sub-departments under his/her supervision.
• Conduct appropriate meetings and coordinate with the other department heads to ensure that proper communication leads to guest satisfaction and maximum profit and productivity.
• Direct and coordinate the Rooms Division operations to meet the daily needs of the hotel, including, but not limited to, staffing, forecasting, controlling, and supervision.
• Implement company programs and manage the operations of the rooms division in a manner consistent with federal, state and local laws and regulations and LINE policies and procedures to ensure a high level of quality and customer satisfaction.
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Direct and coordinate with the Executive Housekeeper to ensure that housekeeping procedures are established to maximize production, regulate linen and housekeeping supplies and to ensure the cleanliness of the facility.
• Certify that procedures and controls are implemented for the laundry operation.
• Oversee departmental matters as they relate to federal, state and local employment and civil rights laws.
• Perform special projects and other responsibilities as assigned and participate in task forces and committees as requested.
• Ensure staff understands their job expectations before holding them accountable.
• Maintain awareness of documentation needed and retained in employee files.
• Be familiar with all safety and emergency procedures including OSHA requirements.
• Attend relevant meetings.
  
  
  

Knowledge, Requirements And Skills

• Bachelor’s Degree or equivalent required.
• At least four (4) years of supervisory experience in Front Office/Housekeeping/Guest required.
• Advanced knowledge of the principles and practices within the Rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems.
• Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil right, occupational safety and health, wage and hour issues, and labor relations.
• Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees.
• Strong ability in using MS Office (MS Excel and MS Word, in particular), Outlook, and Opera.
• Basic knowledge of computer accounting programs.
• Math skills as well as budgetary analysis capabilities required.
• Hotel Property Management System knowledge.
• Outstanding communication and interpersonal skills.
• Excellent reading, writing and oral proficiency in the English Language.
• Fluency in Spanish is a plus.
• Excellent organizational and time management skills.
• Excellent attention to detail.
• Ability to multitask.
• Work well under pressure, be a team player.
  
  
  

Working Conditions/Environment

• The noise level in the work environment is usually moderate.
• The person having this responsibility may have to lift up to 50lbs on an occasional basis.
• The person having this position may have to sit for eight (8) hours, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for one (1) hour per day.
• The work environment characteristics described herein are representative of those an Employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  
  

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About Our Brand

More than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.