What are the responsibilities and job description for the Bike Rental and Retail Associate position at The Line Experience?
Year Round Bike Rental and Retail Associate
Reports to: Retail Operations Manager
Supervises: None
Location: North Bend, WA
Company Overview:
Are you passionate about customer service? Do you have a background in outdoor retail and services? Do you enjoy merchandising?
If so, we want you to join our team at The Line Experience!
The Line Experience is on a mission to help individuals experience the joy and freedom of riding bikes. We provide low-cost bike rentals and skill building areas to progress in the sport while creating a welcoming community for riders of all levels. We also pay attention to the human-bike connection, and are known for excellent suspension service, bike-fitting, and custom bike builds.
Located in North Bend, Washington, our Experience Center is the gateway to PNW outdoor recreation. We believe biking is for everyone, and we encourage the responsible use and appreciation of local parks and green spaces. From the Snoqualmie Valley Trail to local world-class singletrack, we provide equipment, coaches, services, and area expertise to bring mountain and gravel biking to everyone.
Job Summary/Objective:
Assist customers with bike rentals and retail at one of our locations. Even if you don’t know bikes, do you have a strong background in outdoor retail and services? Would you enjoy helping people have a great time on bikes? Join our team as a bike rental and retail associate!
Responsibilities:
- Welcome and assist customers with their rental bikes, ensuring a positive and memorable experience
- Explain rental bike policies, procedures, and safety guidelines to customers, ensuring their understanding and adherence for a safe biking experience
- Clean and safety check bikes as they come in and go out
- Set up riders for size and safety. Including seat height and suspension settings (will train)
- Collect rental fees and process payments accurately and efficiently
- Maintain a clean and organized retail space by restocking merchandise and creatively displaying products to attract customers
- Answer customer questions and provide recommendations on biking equipment and accessories
- Operate the cash register and handle financial transactions with precision and integrity
- Keep accurate records of rental bike inventory and sales transactions, ensuring data integrity and accountability
- Collaborate with team members to ensure customer satisfaction, promote teamwork, and achieve business goals
- Actively participate in training and professional development opportunities to enhance your skills and knowledge
Requirements:
- Age 18 and over
- Excellent communication and interpersonal skills to engage effectively with customers and team members
- Strong organizational and time management abilities to handle multiple tasks and customers in a fast-paced environment
- Ability to work weekends, holidays, and flexible hours as needed to meet customer demands
- Knowledge of bike safety preferred but will train
- Previous retail, customer service, and visual merchandising experience preferred
- Ability to stand for extended periods and lift up to 50 pounds
Hourly – Starting at $20/hour DOE. Full or part time available.
Join our team at The Line Experience and be a part of bringing mountain and gravel biking to everyone!
Job Types: Full-time, Part-time
Pay: $20.00 - $23.00 per hour
Expected hours: 20 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $20 - $23