What are the responsibilities and job description for the Service Technician- Phone Support position at The Lincoln Electric Company?
Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.
Location: Michigan City-South
Employment Status: Hourly Full-Time
Function: Customer Experience
Pay Range: ($22.10 - $31.58)
Target Bonus: 5%
Req ID: 30349
Company Overview
Vanair®, a Lincoln Electric company, has been an industry leader since 1972, working to bring our customers the very best in Mobile Power Solutions®. Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxyfuel cutting equipment, and has a leading global position in brazing and soldering alloys. We are recognized as the Welding Expert™, which advance customers’ fabrication capabilities to help them build a better world.
If you like being challenged, want to be a part of something special, and desire being part of an exciting team that is always striving to be at the forefront of our industry, then we’re looking for you – a driven and motivated new team member.
We are currently seeking to hire a PHONE SERVICE TECHNICIAN at our location in Michigan City, Indiana.
Job Summary
As a member of the Service team, the Phone Service Technician will provide customer technical phone support for the Vanair product line.
Primary Duties and Responsibilities
- Provide technical product phone support for our customers
- Maintain accurate records of service cases and troubleshooting steps taken by entering them into the computer
- Work with the Warranty Administrator when warranty parts are needed to ensure timely repairs are held to a schedule
- Willing to be cross-trained for repairing and reconditioning Vanair products in-house
Job Qualifications and Skills
- High School Diploma required; Trade School within mechanical, electrical or automotive preferred.
- 1 year of personal or professional mechanical troubleshooting experience preferred.
- Electrical aptitude (12V and 120V) for machinery and mechanical devices, preferred.
- Previous phone support experience preferred.
- Experience using SalesForce or similar CRM, preferred.
- Self-starter, organized and punctual.
- MS Office experience .
- Excellent communication skills.
- Must be able to work in a high-stress environment, operate as a team, and interface with other departments.
- Must be able to work in a safe manner with no supervision.
- Must be a U.S. Citizen or Permanent Resident
Great Work Environment
- Pleasant, clean, well-lighted environment.
- Family-oriented.
- First-of-the-month Friday company-supplied lunches.
- Company Parties including: Christmas Party, Santa for the Kids, Summer Family Picnic, and more!
- Local charity events.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Nearest Major Market: Michigan City
Job Segment: Technical Support, Maintenance, Welding, CRM, Fabrication, Technology, Manufacturing
Salary : $22 - $32