What are the responsibilities and job description for the Part-Time Customer Service Representative position at The Lincoln Electric Company?
Part-Time Customer Service Representative
Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Mason
Req ID: 27896
Req ID: 27896
Job Responsibilities
- Answers calls and assists customers directly from defined customer base.
- Evaluate Voice of Customer data to improve business processes specific to our high priority customer
- Monitor impacts on business changes for our top partners & report to functional leads.
- Evaluate and assemble data around unmet needs at the customer level & communicate plans internally for
- Identify opportunities for enhancement to the customer experience via deep engagement w/customer &
- Communicate w/marketing & operations to further improve the customer experience utilizing data gathered.
- Identify risks associated with business process changes & the impacts on high value customers.
- Manages 3rd party customer portal databases as needed.
- Serve as specific customer service representative for defined customer base.
- Answer and resolve basic technical questions.
- Grow sales through special promotional programs within defined customer base.
- Engage and escalate topics with field Account Managers and Channel Managers/Regional Managers
- Complete unique/hot orders for defined customer base
- Coordinate pricing functions as needed.
- Complete necessary data entry into Salesforce.com CRM w/call outcomes as necessary
- Conduct all necessary CSR 1,2, & 3 functions as needed
- Assemble monthly summaries for Customer Service Manager & Channel Manager/RM
- Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.
Job Requirements
- Required - High school diploma or general education degree (GED).
- Minimum of two (2) to five (5) years related industry experience and/or training.
- Preferred – Associates degree with 7 years related industry experience and/or training.
- Proficient in SAP (BW & PRD); Salesforce.com; Microsoft Excel, PowerPoint, Word
- Knowledge of EDI; Order Entry; B2B E-Commerce Platforms; & ERP system general knowledge
- Strong customer communication skills & problem solving skills.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
Nearest Major Market: Cincinnati
Job Segment: SAP, Data Entry, Welding, Fabrication, CRM, Technology, Administrative, Manufacturing