Mental Health Professional

The Lincoln Center for Family and Youth 1100 Adams Ave | Audubon, PA 19403
(610) 277-3715 | jobs@TheLincolnCenter.com

JOB DESCRIPTION: MENTAL HEALTH PROFESSIONAL
Title:    Mental Health Professional

FLSA:    Exempt

Reports To:    Chief Clinical Officer

Organization Summary:

Founded in 1970 by a behavioral health hospital and incorporated as a 501(c)(3) nonprofit in 1983, 
TLC is an entrepreneurial social enterprise committed to transforming lives and communities—one 
moment, one choice, one connection at a time. Headquartered in Pennsylvania, TLC operates across 
multiple states, providing K-12 alternative education, comprehensive mental and behavioral health 
services, coaching, counseling, and trauma-informed training. Additionally, TLC collaborates with 
school districts, universities, hospitals, police departments, and nonprofit organizations, 
offering consultation services to secure federal and state grant funding.

Position Summary:    The Mental Health Professional will work in partnership with New Castle County 
Public Safety (NCCPS) to triage emergency, mental-health related calls in the 911 operations call 
center.

Duties & Responsibilities:

•  Assess the health and safety needs of those involved in each call
•  Determine what resource is best suited and whether it should be led by law enforcement, 
emergency medical services, or a mental health professional
•  Divert those in need of mental health support from encountering the criminal justice system, 
whenever possible
•  Track the number of calls received, calls diverted to 911, calls returned to 911, referrals 
made, follow-ups, and the number of Behavioral Health Unit referrals
•  Attend mandatory trainings and regularly scheduled meetings to help develop and manage the 
program
•  Collect data and develop reports as required
•  Submit monthly timesheet/invoice for hours completed

Education & Experience:
•  Master’s degree in Social Work, Counseling, Psychology, or related field
•  At least five (5) years’ mental health professional experience
•  Flexibility to work a rotating shift in the 911 call center
•  Certified Clinical Trauma Professional (CCTP)
•  Hospital/crisis background preferred
•  Experience with law enforcement preferred
Other Duties:    This job description does not contain a comprehensive listing of activities, 
duties or responsibilities that are required of the employee for this job. Duties, responsibilities 
and activities may change at any time with or without notice.

Work Environment:    911 Call Center
Work Hours:    This is full-time, 40 hours per week

EEO Statement:    TLC is committed to a policy of Equal Employment Opportunity and does not 
discriminate on any legally recognized basis, including, but not limited to, race, age, color, 
religion, sex, marital status, national origin, citizenship, ancestry, physical or mental 
disability, veteran status, or any other basis recognized by federal, state or local law.