General Manager

The Lightwell Hotel and Spa is actively recruiting a multi-restaurant FNB Manager. This Historic property is ideally located in the downtown area of Hood River, OR, and is preparing to open in August 2025. Celebrating the historic bones of this hotel with a reverence for nature in its contemporary design is the definition of approachable luxury. The hotel features nearly 70 guest rooms, a restaurant and bar, a rooftop bar, event spaces, a coffee house, and a spa with hot and cold sitting pools. This property will set the standard for hotels in the area in terms of guest service and community commitment.

As a General Manager, your primary responsibility will be to ensure that the company and property's values, operational standards, and goals are understood and consistently practiced in everyday operations. A key part of this is building a diverse team that effectively represents the hotel brand and the community, fostering an inclusive environment for staff and guests.

Hood River is known for its thriving outdoor recreation scene in the Columbia River Gorge area. This area is renowned for its appeal to kiteboarders, windsurfers, skiers, and hikers. Nestled between beautiful skiing and the beach along the river, Oregon's only mountain beach town. The right candidate will find themselves at home within a diverse community of outdoor adventures, artists, award-winning wineries, breweries, and distilleries. If you're looking for a fun and challenging opportunity in hospitality and community where you can thrive, this is the right opportunity. 

Responsibilities

• Pre-opening and planning, staffing an opening team that reflects the hotel brand and community.
• Complete operational control over all departments, including guest service, housekeeping, food and beverage, maintenance, spa, and coffee. 
•  Create an environment with the staff that focuses on delivering exceptional hospitality, enhancing guest service, and positively impacting people's lives. This will be achieved by aligning the team with the hotel brand, utilizing the company's core values of vision, integrity, passion, and humility, and fostering the right behaviors within the team.
• Developing and implementing strategies to maximize revenue and guest satisfaction at all outlets for hotel and community guests.
• Hire and onboard the right candidates by collaborating with Human Resources and the VP of Operations to identify candidates who align with our company culture and turnover goals.
• Lead and mentor a diverse team of hospitality professionals.
• Promotes the property by building and maintaining an active and visible position in the local community and with industry partners.
• Participate in community and public events to draw the travel community to your hotel.
• Manages revenue goals and strategies, budgets, and controls costs to achieve financial targets. 

Qualifications and Experience

Hotel managers must possess strong leadership qualities to motivate and inspire their teams. Practical communication skills are essential for coordinating staff, collaborating with different departments, and interacting with guests. 

• 5-8 years' experience with a hotel operations team, with increasing responsibility or in a general management capacity.
• A genuine passion for hospitality and a heart to encourage the next generation to pursue careers in hospitality.
• The ability to delegate tasks, provide constructive feedback, and resolve conflicts is crucial for maintaining a harmonious work environment.
• Adept in problem-solving with critical thinking skills to identify issues, analyze options, and make informed decisions.
• Must remain calm under pressure and devise creative, strategic solutions to address unexpected situations effectively.
• Basic knowledge of computers and software, including the ability to use e-mail, word processing, and spreadsheet software. 
• Speaks Spanish (preferred but not required)