Systems Administrative Manager

Beacon Management is hiring a Systems Administrative Manager for our Regional Office in Southfield, MI. 

The Systems Administrative Manager is responsible for the planning, implementation, and ongoing support of software applications at the desktop level. This position will involve associate training as it relates to our property management software platforms. Under the direction of the Director of Systems and Operations, the Systems Administrative Manager will be responsible for collecting data, developing, reviewing, and understanding reports related to asset performance, while overseeing the internal Help Desk ticketing system. 

ESSENTIAL FUNCTIONS: 

• Complete oversight and responsibility of helpdesk ticketing system including responding and resolving the needs of onsite associates, acting as the primary liaison between internal teams and vendors, monitoring unresolved or long-pending tickets, and compiling data-driven reports to track trends and performance
• Grant and manage system access for new employees by coordinating with internal departments and external vendors • Work closely with the Collections and Operations Manager to execute all employee apartment leases, apply discounts, and process required paperwork 
• Assist leadership with data-related projects by gathering, analyzing, and presenting system and performance information to support decision-making 
• Complete the monthly rent-up process with all properties, including all required month-end rent-up procedures to ensure accuracy and compliance
• Support the demands of the organization by ensuring reliability and integration between systems
• Assist with developing job aids and training materials relating to systems
• Cultivate and maintain strong relationships with internal team members, vendors and software, and other business partners • Partner with leadership and support team to develop and maintain policies, practices, and procedures for all technology and software driven components of the company’s operations 
• Interact and interface with multiple departments within the company including Marketing, Accounting, IT, Human Resources, training, and Operations Team to ensure continuity in objectives, goals, and reporting
• Partner with Director of Systems & Operations and Director of Training & Development to design training curriculums that demonstrate system functionality and features 
• Participate in new hire orientation by introducing Helpdesk processes, system platforms, and access protocols
• Facilitate classroom training sessions that teach associates how to use the various property management systems in place
• Responsible for obtaining and continuing all certifications and licenses as required by the organization and software/technology providers
• Ensure confidentiality for co-workers, management, the Company, and residents (current and past) 

QUALIFICATIONS:

• Bachelor’s Degree (B.A. or B.S.) in business, real estate, finance, or related degree; preferred but not required
• Minimum five (5) years of experience in residential property management 
• Proficient in MS Office, including Outlook, Excel, PowerPoint, and Word 
• Ability to self-motivate and drive initiatives 
• Strong attention to detail combined with excellent work ethic and ability to succeed in a fast-paced and changing environment 
• Interpersonal skills demonstrating the ability to connect with and build strong partnerships with coworkers, support departments, and vendors
• Can be depended upon to achieve timely, accurate, and effective results
• Effective written and oral communication
• Manages time effectively to manage multiple priorities, in conjunction with a work ethic that results in dependable performance over time
• Solves problems effectively using analytical thinking and integrity in decision making 

PHYSICAL REQUIREMENTS:

• Availability to travel as requested. (less than 25% of the time)
• Work is typically performed in an office setting during normal business hours. However, depending on business requirements, evening and weekend work may be required. 
• Physical requirements involve normal office activities such as sitting at a computer for long periods of time, speaking on the phone, and traversing the office to attend meetings or collaborating with co-workers. 
• The employee is occasionally required to stand, walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. 
• Communication demands include verbal and written communication in English. 
• Verbal communication and ability to train large groups of associates. 
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
• Have consistent need (40% to 60% of the time) to perform the following physical activities: Push or Pull: Move/Operate equipment such as filing drawers, refilling printer/copier drawers, open and close doors, etc. Reach above Shoulder: To stock and remove supplies. Finger Dexterity: Perform office functions with computers, calculators, and writing equipment. Writing: Leases, renewals, conversation notes, reporting etc. 
• Lifting/Carrying (supplies, welcome gifts etc): 1-25 lbs: Constant need (15-30% of the time) such as cartons of paper

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