Guest Advocate

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Organizational Relationship:  The Guest Advocate reports to the Housing Manager 

Position Overview: 

The Guest Advocate is responsible for working with the Housing Manager in providing strength-based support, intervention, information and access for resources. 

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Pay Range: $15.00-$18.50

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At this time, we are actively looking to hire candidates who have the following availability:

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Guest Advocate Women's Program:

• 10 AM to 4 PM every other weekend
• 9 PM to 5 AM (overnight) every other Friday
• 3 PM to 7 PM every other weekend

Guest Advocate Men's Program:

• 10 AM to 4 PM every other weekend
• 8 PM to 4 AM (overnight) one to two nights a week

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Primary Responsibilities: 

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I. Guest Advocacy 

• Get to know guests as individuals. Works with staff and volunteers to assist the guests in reaching goals. 
• Assist in the collaboration and coordination of necessary resources and programming intended to assist guests in the home. 
• Support the emotional, spiritual, and physical well-being of the guests. 
• Is aware of the housing stabilization plan for each guest in the home and assists in coordination of programming. 
• Tracks and reports housing outcomes and other reporting requirements upon request. 
• When suspicion of substance abuse warrants, perform a UA. Support will be provided as needed and requested by the on-call person. 
• Ensures guest confidentiality and respect. 
• Holds self and others accountable to high standards of service. 
• Facilitates access to housing and employment, education, physical and mental health resources as directed by supervisor. 
• Models and maintains healthy, professional boundaries with guests. 

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II. House Responsibilities 

• May assist in the intake and discharge of guests as requested. 
• Ensures a safe, clean environment for guests, volunteers, and staff. Report to the Housing Manager any concerns.
• Assist in ensuring all residents' rooms are clean and sanitized upon resident departure. 
• Provides immediate and professional response to any emergency or disturbance within or immediately outside the facility. 
• Performs regular safety checks of all common areas and resident rooms. 

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III. Organizational Accountability 

• Holds accountable staff, volunteers and self to high standards while providing services. 
• Participates in regular program evaluations. 
• Provides support and constructive feedback to staff and volunteers. 
• Ensures guests and staff comply with program guidelines and procedures. 
• Performs other reporting requirements upon request. 
• Completes ongoing professional training as set for by the supervisor.
• Assists with fundraising and special events upon request. 

Educations and Experience

• High school diploma or equivalent. 
• Experience and/or educational background related to work with homeless and/or under-resourced population. Preferred but not required. 
• Compassion, empathy and ability to respond to individuals in crisis. 
• Ability to work with people of all ages from diverse racial, cultural, religious, social and economic backgrounds and lifestyles. 
• Excellent communication and organizational skills. 
• Ability to solve problems and make decisions individually and within a team. 
• Experience with Microsoft Office. 
• Valid driver’s license and reliable transportation. 
• Ability to work weekdays, some holidays, and weekends. 
• Must be able to pass both a criminal background check and drug test. 
• Promote and adhere to the vision and mission of the Lighthouse of Southern MN. 

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Physical Demands 

• During your work hours you may be required to write, talk, cook, clean, lift 40 pounds, move items, operate a computer, sit, walk, and kneel. 
• Can at times be fast paced and require crisis intervention protocol. 
• Safety and security are a priority. 

Attributes 

• Strong commitment to the mission, diversity, equality, and inclusion. 
• An energetic team player. 
• High level of personal and professional integrity, ethics, and customer service. 
• Work with a spirit of optimism and fun. 
• Desire and ability to work with diverse people and organizations. 
• Initiative and a commitment to ongoing improvements. 
• Ability to work effectively both independently and as part of the staff team. 

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• This job description is not meant to be all-inclusive. It defines the critical job responsibilities and requirements only, which may change at any time, with or without notice due to agency needs, regulatory requirements or other factors. 

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