Part-Time Box Office and Front-of-House Manager

POSITION:

Part-Time Box Office and Front-of-House Manager

JOIN OUR TEAM!

At Charter Arts, creativity and community abound! Help us ensure that ALL of our students have access to a rigorous and engaging learning environment in a creative, inclusive, and collaborative arts high school.

VISION: To develop the next generation of collaborative artists and innovative thinkers who will impact the world with their unique vision and voice.

MISSION: Lehigh Valley Charter High School for the Arts provides a unique environment that fosters a creative, academic approach to learning and a development of talent in the arts. Built upon passion, discipline, and a commitment to excellence, this integrated educational experience inspires all students to believe in themselves and what they can accomplish.

TO APPLY: Please email your cover letter, resume, and three letters of recommendation as one pdf document to jobs@charterarts.org. Applications will be accepted until the position is filled.

Lehigh Valley Charter High School for the Arts (Charter Arts) is a non-profit 501(c)3 tax-exempt corporation founded in 1998. Charter Arts is an Equal Opportunity Employer. We consider applicants for all positions regardless of race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Job/Position Specific Requirements:

• Oversee box office operations, including ticket sales at the door and resolving ticketing issues.
• Manage front-of-house operations, including ushers, lobby displays, seating signage, Will Call ticket preparation, show programs, venue entrances, restroom access, and overall patron flow.
• Coordinate with the Production Team to ensure seamless pre-show operations and performance readiness.
• Provide exceptional customer service by responding to patron inquiries via email, phone, and in person.
• Manage customer communications leading up to performances, including ticket-related questions and event information.
• Process and oversee complimentary ticket requests and ADA seating accommodations.
• Operate and manage point-of-sale systems for cash and credit card transactions.
• Maintain accurate daily box office sales reports and complete end-of-day box office closing procedures.
• Collaborate with directors and production staff to coordinate audience flow, seating, performance timing, and other operational needs.
• Ensure a welcoming, organized, and efficient experience for all guests throughout each event.

Reporting Relationship(s): Public Relations Coordinator

JOB PURPOSE

This position is a part-time hourly position averaging approximately 20-25 hours per week, with primarily an evening and weekend schedule. Applicants should have flexibility with scheduling various shifts, including weekdays, evenings, and weekends.

CRITERIA FOR SELECTION:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability.

• Previous experience in box office, theater, venue, or front-of-house management preferred.
• Experience with Showpass or similar ticketing platforms preferred.
• Proficiency with the Square payment platform or comparable point-of-sale systems.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational abilities with strong attention to detail.
• Proven ability to multitask, prioritize responsibilities, and work effectively under pressure.
• Ability to work evenings and weekends as required by performance schedules.

PHYSICAL QUALIFICATIONS:

This list covers the most significant essential and marginal functions but does not exclude other occasional responsibilities and accountabilities, the inclusion of which would conform with the major purpose of this job.

• Ability to operate office/classroom equipment
• Ability to use computer technology and other technology as appropriate for the specified position
• Must appropriately handle confidential information; ability to use computers and other AV equipment for group meetings, presentations, projectors, and video equipment, as needed
• Physical ability to: Sit 40%; Walk/Stand: 60%
• Manual dexterity for repetitive movement of fingers and hands for keyboarding
• Ability to lift objects of moderate weight from 15 to 30 pounds
• Artistic high school environment

Work Location: In person