What are the responsibilities and job description for the Service Manager position at The Legend of Bristlecone Pines LLC?
Position Overview
The Service Manager at The Legend at Bristlecone is responsible for overseeing the daily operations of the club’s dining and banquet services. This hands-on leadership role ensures exceptional member service, consistent execution of events and meals, and smooth coordination between the front-of-house team and other departments. The manager upholds the service standards and values of The Legend Clubs while supporting a positive and professional team environment.
Responsibilities
- Manage and direct all front-of-house food and beverage operations, including dining service, banquets, and special events at The Legend at Brandybrook.
- Recruit, train, schedule, and supervise service staff to ensure high service standards are met or exceeded.
- Conduct daily team meetings and provide coaching, support, and feedback to enhance staff performance and service quality.
- Collaborate with the Executive Chef and Events Manager to ensure timely and coordinated service delivery.
- Monitor inventory levels, assist with ordering, and help manage labor and operational expenses within budget.
- Respond to member inquiries, feedback, and concerns with professionalism and attention to detail.
- Oversee setup and breakdown of dining and event spaces to align with club expectations
- Ensure all food service areas comply with health, safety, and sanitation standards.
- Implement and maintain training procedures and service protocols.
Knowledge and Skills
- Proven leadership and supervisory skills in a food and beverage setting.
- Strong communication and customer service abilities with a focus on member satisfaction.
- Knowledge of fine dining service standards, banquet operations, and upscale hospitality practices.
- Ability to prioritize, manage multiple tasks, and work under pressure.
- Strong organizational, time management, and problem-solving skills.
- Experience with POS systems and standard office software (Microsoft Office Suite).
- Understanding of cost control, inventory, and labor management principles.
Education and Training
Associate or Bachelor’s degree in Hospitality Management or a related field preferred.
Minimum 3–5 years of relevant supervisory experience in food & beverage or club management.
About Us:
The Legend Clubs is the only club of its kind in the Midwest, offering a unique club experience unparalleled in the region. With a sprawling 54-hole layout and multiple facilities, we provide unmatched programming and course accessibility, setting us apart as a premier destination for enthusiasts of the game.
EEO Statement:
The Legend Clubs provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
