Operations Director

The Legal Clinic (TLC)’s mission is to ensure justice for low-income immigrants and migrants in Hawaiʻi through high-quality immigration legal services, education, and advocacy. TLC is a Honolulu-based independent 501(c)(3) nonprofit organization. The operations director plays a central role in supporting the staff (14-17 in 2026) and day-to-day functions of TLC.

Working closely with the Executive Director, the Operations Director will fulfill a high-impact role that is key to the health and effectiveness of the organization as it grows. We believe that passion, purpose, and a willingness to grow are just as important as previous experience. If our mission resonates with you and you’re excited to contribute—even if you don’t meet every requirement—we encourage you to apply. Please visit www.tlchawaii.org for more information.

KEY RESPONSIBILITIES

Office Management & Administration

• Oversee general office functions and systems, develop operating protocols including remote/telework logistics

• Plan and coordinate staff meetings, events, trainings, and retreats

• Supervise administrative support staff/volunteers and assist with daily administrative functions as needed

• Serve as tech support point person, coordinating with third-party IT vendors

• Manage cloud-based platforms in a Microsoft 365 environment

Contracts, Compliance & Record-Keeping

• Manage vendor agreements and relationships, and supervise bookkeeping support staff if/when needed

• Assist the directors in ensuring that the organization is in compliance with labor laws, HR policies, record-keeping policies, government reporting requirements, and other best practices

• Work with staff to develop and implement quality measurement/evaluation of services

Human Resources & Staff Support

• Coordinate staff and volunteer recruitment, job postings, hiring, and onboarding/offboarding processes

• Maintain employee records and HR compliance tracking (e.g., required trainings, clearances)

• Implement new HR policies and procedures as we develop them and update the employee handbook

• Assist supervisors in regularly tracking and evaluating staff performance and annual work goals

• Support staff well-being through team-building events, benefit plans, and wellness opportunities

• Plan and help implement staff and volunteer training, and promote professional development opportunities

• Partner with directors to develop annual work plans and longer term strategy

Hours: Full-time (100% FTE); M-F business hours with occasional evening or weekend responsibilities

Location: downtown Honolulu, Hawaiʻi, with some work-from-home flexibility. A minimum of 3 half-days in office are required)

TLC is committed to staff wellness and a healthy work-life balance.

The Legal Clinic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin or ancestry, age, ethnicity, physical or mental disability, genetic information, or veteran status

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Education:

• Associate (Required)

Experience:

• nonprofit operations, business admin, HR, or office mgmt: 3 years (Preferred)
• Microsoft Office: 3 years (Preferred)
• Supervising: 3 years (Preferred)
• Nonprofit management: 1 year (Required)

Ability to Commute:

• Honolulu, HI 96813 (Required)

Work Location: Hybrid remote in Honolulu, HI 96813

Salary : $75,000 - $90,000