Hospice Volunteer Coordinator

Job Title: Hospice Volunteer Coordinator

Job Summary: The Volunteer Coordinator has overall responsibility for the Hospice's Volunteer Program. Volunteers must be used in day-to-day administrative and/or direct patient care roles that meets the needs of the patient and family/caregivers. The Volunteer Coordinator is responsible for recruiting, training, retaining, and supervising volunteers.

Essential Functions:

• Maintains documentation that demonstrates viable and ongoing efforts to recruit and retain volunteers.
• Provides training and orientation that is consistent with hospice industry standards and compliance with all local, state and federal laws. Maintains a written description of in-service training provided during the previous 12 months.
• Assesses and maintains documentation of volunteers' skills and competencies.
• Provides guidance related specifically to individual responsibilities.
• Maintains documentation of the cost savings achieved through the use of volunteers including identification of each positions occupied by a volunteer; work time spent by volunteers occupying those positions; estimating the dollar costs the Hospice would have incurred if paid employees occupied the position.
• Ensures volunteers provide day-to-day administrative and/or direct patient care services in an amount that at a minimum, equals 5% of the total patient care hours of all paid hospice employees and contact staff. Ensures volunteers document to prove the value of work being done for patients and families.
• Participates in the care planning process; documents on the Plan of Care (POC) for all patients receiving volunteer services; reviews and documents on the individualize POC as frequently as the patient's condition requires but no less frequently than every 15 days.
• Collaboratively develops and maintains policies specific to the volunteer program.
• Ensures volunteers are aware of and in agreement with their duties and responsibilities; who to report to if they need assistance and instructions regarding performance of their duties and responsibilities.
• Develops the volunteer program in collaboration with the IDG/T and administration.
• Demonstrates knowledge of, and ensures compliance with, all local, state and federal laws relating to the recruitment, training & retention of volunteers.
• Promotes hospice goals, services and philosophy to ensure quality of care.
• Establishes a public relations program to foster good working relations with the volunteers and the community.
• Carries out other duties as assigned by the IDG/T.
• Provides an environment which promotes respect for patients and their privacy and property.
• Participates in the Hospice's QAPI program.
• Demonstrates commitment, professional growth and competency.
• Follows the Hospice's infection control policy.
• Promotes the Hospice philosophy and administrative policies to ensure quality of care.
• Participates in the Hospice's educational in-service programs as required.