Personal Advocate

Job Overview
Join our dedicated team as a Personal Advocate, where your passion for patient-centered care and advocacy will make a meaningful difference in individuals’ lives. In this vital role, you will serve as a compassionate liaison, guiding patients and their families through complex healthcare systems, ensuring their needs are understood, respected, and met with excellence. Your expertise will help facilitate seamless communication between patients, healthcare providers, and support services, fostering a supportive environment that promotes well-being and empowerment. This paid position offers an exciting opportunity to impact lives positively while working within a dynamic healthcare setting committed to compassionate advocacy. Responsibilities

• Act as a dedicated advocate for patients by listening to their concerns, understanding their needs, and providing personalized support throughout their healthcare journey
• Coordinate with multidisciplinary teams to facilitate discharge planning, case management, and access to community resources
• Assist patients in navigating hospital services, including social work support, behavioral health resources, and hospice care options
• Educate patients about medical terminology, treatment plans, and available options to promote informed decision-making
• Support intake processes and conduct assessments to identify patient needs related to acute care, ICU, PICU, or Level I/II trauma center experiences
• Ensure compliance with HIPAA regulations by maintaining confidentiality and handling sensitive information securely
• Utilize electronic health record (EHR) and electronic medical record (EMR) systems efficiently to document interactions and coordinate care plans
• Collaborate with utilization review and management teams to optimize patient care pathways and resource utilization
• Assist with discharge planning by coordinating follow-up appointments, home care services, and managed care arrangements
• Provide emotional support and advocacy for patients dealing with complex health conditions across hospital medicine settings

Experience

• Prior experience in critical care environments such as ICU or PICU is highly desirable
• Strong background in hospital settings with familiarity in emergency medicine or trauma centers (Level I/II) preferred
• Knowledge of medical coding systems including CPT coding, ICD-9/10 coding essential for understanding billing and documentation processes
• Experience working with social work teams or behavioral health services is advantageous
• Proficiency in EMR/EHR systems along with a solid understanding of HIPAA compliance standards
• Background in discharge planning, case management, or utilization management within acute or managed care settings preferred
• Demonstrated ability to communicate effectively with diverse patient populations across pediatric and adult care environments

Join us in making a difference—empower patients through compassionate advocacy while advancing your career in a supportive healthcare environment that values dedication and excellence.

Pay: $13.50 - $15.00 per hour

Work Location: In person

Salary : $14 - $15