What are the responsibilities and job description for the Center Administrator position at The Learning Experience - Middleton, WI?
Benefits:
The Center Administrator at The Learning Experience plays a pivotal role in the daily operations of the center. Serving as the operational backbone of the center, this role balances rigorous regulatory compliance with exceptional customer service. You will be the welcoming face for families, the logistical support for teaching staff, and the strategic partner to the Center Director.
The ideal candidate is exceptionally organized, deeply empathetic, thrives in a fast-paced environment, and possesses a "can-do" attitude to ensure a safe, joyful learning environment.
Role Responsibilities:
1. Front Desk & Customer Experience
2. Operations & Compliance
- Employee discounts
- Paid time off
The Center Administrator at The Learning Experience plays a pivotal role in the daily operations of the center. Serving as the operational backbone of the center, this role balances rigorous regulatory compliance with exceptional customer service. You will be the welcoming face for families, the logistical support for teaching staff, and the strategic partner to the Center Director.
The ideal candidate is exceptionally organized, deeply empathetic, thrives in a fast-paced environment, and possesses a "can-do" attitude to ensure a safe, joyful learning environment.
Role Responsibilities:
1. Front Desk & Customer Experience
- Greet families and children warmly every day, fostering a welcoming, secure, and positive atmosphere.
- Manage the main reception area, answer phone calls, and respond promptly to family inquiries with professionalism and enthusiasm.
- Conduct center tours for prospective families when the Director is unavailable, effectively communicating the value of our curriculum and programs to drive enrollment.
- Effectively uses social media channels for parent engagement and retention
- Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
- Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
- Has a strong understanding of the childcare offerings within the community
- Maintains the lead tracking portal and customer database
2. Operations & Compliance
- Maintain accurate, up-to-date digital and physical records for all children and staff in strict accordance with state licensing regulations.
- Manage state-mandated staff-to-child ratios in real-time, assisting with classroom coverage or scheduling adjustments as needed.
- Oversee daily attendance tracking, health screenings, and incident report filing.
- Coordinate ordering and inventory management for classroom supplies, curriculum materials, snacks, and office essentials.
- Manage internal communication platforms to keep staff informed of schedules, center events, and policy updates.
- 3 years experience in childcare - cross-industry experience is welcome
- Demonstrated leadership ability with a minimum of 2 years of experience in a customer-facing setting
- Ability to leverage data to understand the business and make decisions
- Bachelors degree preferred