What are the responsibilities and job description for the Barista/Customer Service/Coffee Shop position at The Latte Factory?
Job Summary
We are looking for a dedicated and personable Customer Service Representative to join our team. As the first point of contact for our customers, you will play a key role in delivering outstanding service and support. This role also includes active sales responsibilities, such as promoting products through sampling, upselling, and preparing beverages like coffee. If you have strong communication skills, enjoy helping others, and thrive in a fast-paced environment, we’d love to meet you!
Key Responsibilities
- Greet customers warmly and respond to inquiries or concerns in a friendly, professional manner
- Handle cash and maintain proper cash handling procedures
- Assist customers with food selections and provide information about menu offerings
- Offer samples to every customer to promote new or featured items
- Drive sales by actively engaging with customers, making product recommendations, and upselling when appropriate
- Prepare and serve coffee and other beverages to customer specifications
- Resolve customer complaints or issues promptly to ensure satisfaction
- Keep the service area clean, organized, and inviting
- Work collaboratively with team members to ensure smooth operations during busy periods
Qualifications
- Prior experience in customer service, sales, or food service preferred
- Experience in coffee preparation or barista duties is a plus
- Strong cash handling skills and basic math proficiency
- Excellent communication and interpersonal skills
- Ability to multitask and maintain attention to detail in a fast-paced setting
- Positive attitude and willingness to learn and grow in both customer service and sales
Job Types: Full-time, Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Work Location: In person
Salary : $9 - $11