What are the responsibilities and job description for the Guest Services & Sales Manager - Multi-Unit position at The Lash Lounge - Indy Metro Area?
Sales & Guest Services Manager - Multi-Unit |
The Lash Lounge & sugaringLA | Carmel · Fishers · Indianapolis
Love winning, and love helping others win?
We're a growing, locally owned group with four studios: The Lash Lounge in Fishers, Carmel, and Nora Plaza, plus sugaringLA at Nora Plaza. We're looking for a sales-driven leader to build and coach our front desk teams into the best in the business.
This is a player/coach role. You'll lead a team of 10-12, work the desk alongside them, and own the numbers that matter most: turning new guests into members and members into lifelong loyal customers.
What You'll Do
- Lead by example in membership sales, retail sales, future appointments, and delivering an exceptional guest experience in all front desk functions.
- Ensure every lead gets a fast, great response and every guest is rebooked.
- Build a sales process that's consistent, consultative, and guest-first.
- Recruit, hire, onboard, train, schedule, coach, and develop Front Desk Sales Associates.
- Partner with our marketing team to turn leads into loyal guests.
- Use data to spot what's working and fix what isn't.
- Ensure coverage of front desk for all shifts.
- Resolve guest concerns professionally for positive service recovery experiences.
- Own daily business performance by motivating the team to achieve goals.
- Audit POS transactions, maintain operational accuracy, and communicate daily priorities with the General Manager.
You Might Be a Fit If You
- Have led a team with sales goals, especially in fitness, med spa, beauty, or wellness.
- Get excited about a scoreboard and love coaching others to their best month ever.
- Bring warmth to guests and clarity to your team.
Why Join Us
- A performance bonus tied to results you control.
- A leadership seat, reporting directly to the Owner, in a growing multi-location business.
- Complimentary services, paid time off, and a team that celebrates wins.
- You’ll directly manage a team of 10-12 Front Desk Sales Associates across all salons.
Success in This Role
You’ll be measured by results, including:
- Lead conversion and appointment booking
- Membership growth and retention
- Retail sales and average ticket
- Front desk team performance and accountability
- Operational accuracy and staffing coverage
- Guest satisfaction and online reviews
What We’re Looking For
- 3 years of customer service or sales experience.
- 2 years of leadership or supervisory/management experience.
- A proven ability to coach others to achieve sales goals.
- Strong organization, communication, and problem-solving skills.
- Comfortable multitasking in a fast-paced environment.
- Experience with POS systems and Microsoft Office (MindBody experience is a plus).
- Reliable transportation to regularly work between salon locations.
Compensation & Benefits
- $45,000-$50,000 salary based on experience
- Performance bonus
- Paid time off
- Complimentary beauty services and employee discounts
- Opportunity to grow with a multi-location salon company
If you’re energized by leading people, driving sales, and creating an exceptional experience for every guest, we’d love to meet you.
Salary : $45,000 - $50,000