What are the responsibilities and job description for the Customer Service Representative position at The LaSalle Group?
LaSalle Network is hiring for a Customer Service Representative with a leading benefits enrollment company known for providing exceptional healthcare, life insurance, and disability benefits services.
The Customer Service Representative will be a key contact point for clients, assisting with benefits education, enrollment transactions, and resolving customer inquiries. This role offers an excellent opportunity to join a growing team dedicated to delivering superior customer support within a dynamic, client-focused environment.
Responsibilities
Qualifications
Key Details
About LaSalle Network
At LaSalle Network, we don't just fill roles - we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace - because when our people thrive, everyone wins.
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LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.
The Customer Service Representative will be a key contact point for clients, assisting with benefits education, enrollment transactions, and resolving customer inquiries. This role offers an excellent opportunity to join a growing team dedicated to delivering superior customer support within a dynamic, client-focused environment.
Responsibilities
- Educate and advise callers on their benefits, the system, and all related processes
- Process enrollment-related transactions and take ownership of issues through resolution
- Research customer requests and follow up with customers as needed
- Assist with company projects and administrative tasks as assigned
- Efficiently navigate multiple screens and platforms including AI-assisted resources, Microsoft Teams, and client portals to ensure accurate documentation
Qualifications
- High school diploma
- 3 years Customer Service experience required
- Must have strong verbal and written communication; must be conversationa
- Extremely resourceful and able to problem solve
- Ability to provide exceptional customer service consistently
- Must be able to display a positive attitude in a fast-paced environment
Key Details
- Compensation: $18 per hour
- Benefits (Contract): LaSalle Network consultants are eligible to enroll in benefits. For details, visit: https://www.thelasallenetwork.com/consultants/
- Location: High Point, North Carolina
- Work Model: On-site
About LaSalle Network
At LaSalle Network, we don't just fill roles - we build careers and transform businesses. As one of the nation's leading staffing and solutions firms, we connect exceptional talent with organizations that value innovation, collaboration, and growth. Whether you're looking to take the next step in your career or find the perfect addition to your team, we make meaningful matches that last. Join us and experience a company consistently recognized as a top workplace - because when our people thrive, everyone wins.
#LI-CN1
#LNCS
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here.
Salary : $15 - $18