What are the responsibilities and job description for the Service Foreman, 2nd Shift position at The Larson Group?
The Larson Group Peterbilt is looking for an experienced Service Foreman to join our dynamic team Monday-Friday 3:30pm-12am. This position will exercise direct supervision of mechanical personnel. Assist them when necessary, in diagnosis of customer complaints and recommending needed repairs. Assist in greeting customers, writing repair orders, and estimating repair costs.
What We Offer:
- Paid Time Off
- Paid Holidays
- Medical, Dental and Basic Life
- 401K with employer contribution
- Bi-weekly Pay Schedule
- Opportunity for advancement and Career Development
Responsibilities:
- Daily supervision of service technicians. Assigning work accordingly.
- Managing tech's time on jobs. Ensuring techs maintain desired efficiency and productivity goals set by the Service Manager.
- Maintain shop policy to keep below 2% of revenue.
- Check and review work in progress and follow-up for completion as scheduled. Maintaining closure rate of under 15 days and max 5-day lag.
- Inspect and, if necessary, road test vehicles to ensure work has been completed properly.
- Ensure all safety rules and all TLG policies are followed at all times.
- Resolve customer complaints, keep Service Manager informed of all customer complaints and technician problems.
- Assist in maintaining a clean shop and making sure that special tools and shop equipment are in proper operating condition and being used correctly.
- Assists Service Writer in opening and completing Repair Orders and estimates.
- Act as liaison between customer and technicians.
- Review repair orders to ensure all technicians have entered detail description of repair and T/S steps. All pictures and downloads are saved and attached to Paccar Solutions / Decisiv. Warranty parts have been properly tagged and saved.
- Pre-plan parts requirements for each job ensure parts are available when needed.
- Work with Service Manager and New and Used Truck Salespersons to ensure all sold trucks are prepared properly for the customer.
- Perform other duties as assigned.
Qualifications:
- Preferred 5 years shop leadership experience.
- A certificate or degree from a trade school is preferred, but not required.
- Must possess or be able to obtain a CDL. Experience in a related field is required.
*Please note this is a safety-sensitive position