Hotel General Manager

Job Title: General Manager – Boutique Hotel (51 Rooms, Bar & Restaurant)

Location: Solvang, California (Santa Ynez Valley)

Employment Type: Full-time, On-site

Reports To: Ownership

Salary Range: $115k-130k DOE, with bonus potential

The Landsby is a top-rated upscale boutique hotel located in the heart of Solvang, California. The property was recently refreshed and features 51 rooms, a lively onsite bar and full-service restaurant, and event space fit for both corporate and social gatherings. We pride ourselves on warm, genuine hospitality, strong community connections, and a guest experience that reflects the charm and spirit of the Santa Ynez Valley.

Position Summary

The General Manager is a hands-on, highly visible leader responsible for overseeing all day-to-day operations of the hotel, bar, and restaurant. This role drives guest satisfaction, team engagement, financial performance, and community relationships. The ideal candidate brings a strong food and beverage background, is front-facing and personable, excels at training and communication, is well versed on best practices and compliance, and is comfortable handling conflict with professionalism and care.

Key Responsibilities

Reporting Structure

• Report, communicate, and collaborate with Ownership regularly
• Oversee all aspects of operations across departments
• Manage, support, and coach department heads
• Represent property within the community and with stakeholders
• Employee Relations and Talent Development
• Document employee issues in a timely and detailed manner.
• Address employee concerns and disputes in partnership with Human Resources.
• Coach team members, evaluate performance, and field employee complaints
• Ensure compliance with all applicable employment and safety laws and regulations and apply best practices
• Recruit, hire, and retain a high-performing team

Guest Experience & Community Engagement

• Be highly interactive with guests; anticipate needs, resolve issues promptly, and elevate the overall experience.
• Conduct property walks multiple times a day to ensure property is in excellent condition.
• Maintain excellent online reputation scores; respond to reviews and feedback.
• Represent the property with local partners, chambers, wineries, and community organizations to drive business and brand awareness.

Food & Beverage Operations

• Oversee bar and restaurant performance, guest experience, service standards, and menu development.
• Ensure tight cost controls (COGS, labor, waste), inventory accuracy, and compliance with health and safety standards.

Hotel Operations

• Oversee front office, housekeeping, sales, and maintenance for consistent standards and efficiency.
• Ensure SOPs are current and followed; champion preventive maintenance and asset care.
• Maintain compliance with all regulations (health, safety, ABC, ADA, fire/life safety).
• Monitor payroll, compliance paperwork, vendor contracts, and purchasing.

Financial & Revenue Management

• Own the P&L; develop and manage budgets, forecasts, and cashflow.
• Partner with revenue management on pricing, distribution, and demand strategies aligned to seasonal patterns.
• Drive RevPAR, F&B covers and check averages, labor productivity, and profitability targets.

Sales and Marketing

• Collaborate with marketing team on local and digital marketing initiatives, packages, and events.
• Work with Director of Sales to establish pricing, drive group business, and manage event operations.

Qualifications

• Minimum 3 years of experience as General Manager, ideally at a boutique hotel/property.
• Solid financial acumen: budgeting, forecasting, labor management, cost controls, and P&L ownership is paramount.
• Strong food & beverage background with proven results managing bar and restaurant operations highly preferred
• Hands-on, flexible leader who thrives on the floor and engages directly with guests and team members.
• Confident handling conflict; skilled in de-escalation and fair, timely resolution.
• Excellent communicator (verbal, written, and interpersonal)
• Knowledge of hospitality regulations, safety, ABC compliance, and ADA best practices.
• Bilingual is a huge plus (Spanish/English).
• Familiarity with the Santa Ynez Valley/Solvang market is an asset.

Work Schedule

• Flexible schedule including evenings, weekends, and holidays based on business needs.

Salary and Benefits

• Health, dental, vision, and life insurance
• Vacation time
• Sick time
• CalSavers retirement program
• Paid holidays
• Dining and room discounts, shift meals

Pay: $115,000.00 - $130,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $115,000 - $130,000