Customer Service Agent

Full Time Customer Service Agent

Rate:

• $20/hour, $21/hour once training is completed

Location Information:

• Framingham MA

About Us:

The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Sun Country Airlines, and Air Canada.

In June, we are launching service between Framingham, MA and and Boston Logan International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.

The Role:

We’re seeking a Full Time Customer Service Agent to join our Framingham/Boston area team! You will be responsible for assisting with passenger check-in and bus boarding.

Responsibilities:

• Greet customers and provide information about our services
• Assist customers with the boarding process
• Answer customer questions and resolve customer concerns
• Enter passenger information into reservations systems
• Document and update customer records based on interactions
• Load and remove customer baggage from Landline vehicles and baggage carousels
• Develop and maintain knowledge of Landline’s products and services
• All other duties as assigned

Qualifications:

• High School Diploma, GED or equivalent education required
• 2 years of customer service experience
• Experience working with an Airline Passenger Service System is preferred
• Ability to pass a preemployment drug test including marijuana and to participate in random drug and alcohol testing (this is a USDOT safety-sensitive position)
• Ability to work a variety of shifts including 2:30 AM, weekends and holidays
• Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
• Ability to build rapport with customers
• Ability to prioritize and multitask
• Positive attitude, strong work ethic and professional demeanor
• Excellent written and verbal communication skills
• A willingness to learn new systems and be flexible in tough situations
• Valid driver's license and reliable, personal transportation required
• Ability to lift up to 70lbs

Shift:
This operation runs 7 days a week, including holidays, with many shifts starting at 2:30 am until just after lunch time.

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Flight benefits through our airline partners
• Company-paid life insurance

Ability to Commute:

Framingham, 01701 MA

The Landline Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Would you have open availability to start your shift at 2:30 am any day of the week (Sunday - Saturday)?

Experience:

• Customer service: 2 years (Preferred)

Work Location: In person