What are the responsibilities and job description for the Airport Customer Service Representative position at The Landline Company?
Job Type: Full Time
Rate: $20/hr
The Landline Company
2200 Airport Blvd, Santa Rosa, CA 95403
landlineco.com
About Us:
The Landline Company (landlineco.com) is an innovative ground transportation company that connects airline passengers to major airports through premium motorcoach service in partnership with airlines including American Airlines, Sun Country, Delta, Jet Blue, and Air Canada.
We are launching service between Schulz–Sonoma County Airport and the San Francisco International Airport, allowing passengers to check in and transfer luggage seamlessly between our vehicles and partner flights.
The Role:
We’re seeking a Customer Service Agent to join our Schulz–Sonoma County Airport team! You will be responsible for assisting with passenger check-in and secure bus boarding.
Responsibilities:
- Greet customers and provide information about our services
- Assistcustomers with the boarding process
- Answer customer questions and resolve customer concerns
- Enter passenger information into reservations systems
- Document and update customer records based on interactions
- Load and remove customer baggage from Landline vehicles and baggage carousels
- Develop andmaintainknowledge of Landline’s products and services
- Complete required vehicle preparation, security, and documentation procedures accurately andin accordance withestablished policies and airport requirements
- Coordinate passenger, baggage, and vehicle readiness activities to support safe and on-time departures
- All other duties as assigned
What We’re Looking For:
- High School Diploma,GEDor equivalent educationrequired
- 2 years of customer service experiencewith attention to detail throughout
- Experience working with an Airline Passenger Service System is preferred
- Ability to pass a preemployment drug test including marijuana and to participate in random drug and alcohol testing (this is an FAA safety-sensitive position)
- Ability to work a variety of shifts including 4:00 AM – 10:00 PM, weekends and holidays
- Ability to pass a preemployment criminal background check to obtain a badge to access secure airport locations
- Ability to build rapport with customers,prioritize and multitask
- Positive attitude, strong workethicand professional demeanor
- Excellent written and verbal communication skills
- A willingness to learn new systems and be flexible in tough situations
- Valid driver's license and reliable, personal transportationrequired
- Ability tolift upto 70lbs
Shift:
This operation runs 7 days a week, including holidays, with shifts starting at 4:00 AM until around 10:00 PM.
The Landline Company is an Equal Opportunity Employer.
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Premium Benefits Package:
- 10 dayspaid time off (PTO)
- Flightperkswith Air Canada and Sun Country Airlines for employees and eligible family members
- Up to $10,000/year in company-paid benefits
- 401(k) retirement plan
- Insurance: medical, dental, vision, short term/long term disability, company-paid life, pet, hospital indemnity, critical illness, supplemental life, and accident coverage
- Employee Assistance Program
- Airline Credit Union banking
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Double pay holiday pay