What are the responsibilities and job description for the Deck FOH Supervisor position at The Landings Golf & Athletic Club Logo?
Greet and communicate with all members in a warm, courteous, and prompt manner.
Ensure prompt and courteous service to all members.
Monitor employees to ensure service is provided in accordance with club standards, as well as safety and health codes – earn ServSafe Certification.
Strictly adhere to club policies and procedures.
Continuously walking all areas to maintain astute awareness of dining room flow & cleanliness.
Constantly monitoring the flow of service from a member’s entrance to the club throughout the entire dining experience. Paying particular attention to areas with low visibility such as patio seating.
Monitor and track ticket times in the kitchen and bar, communicate up-to-date ticket times with team members.
Assist with food running and expo duties when necessary.
Delegate work and station assignments to team members to ensure excellent service.
Manage member wait times.
Proactively respond to needs arising from members, resolve complaints/concerns in a timely manner, determine reasonable accommodations.
Facilitate communication between FOH and BOH.
Assist Deck Attendants with dining room maintenance, ice cream, order taking/delivery, and coffee as needed.
Assist with bartending duties as necessary.
Guide and coach team members toward efficient time management throughout service when necessary.
Complete closing duties up to 3 shifts per week:
Check out all FOH employees side work.
Shut down all TVs, audio systems, lights.
Secure clubhouse, ensure all entrances and storage areas are locked.
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