What are the responsibilities and job description for the Front Desk Agent position at The Landing at Morro Bay?
As a Front Desk Agent at The Landing at Morro Bay, you are the face of our brand and the heartbeat of the guest experience. Unlike large-scale resorts, our boutique environment prioritizes personalized connections over high-volume transactions. We are seeking a poised, charismatic, and resourceful individual who can transition seamlessly from a professional concierge to a warm host, ensuring every guest feels like the guest of honor from check-in to check-out.
Key Responsibilities:
The Arrival Experience: Facilitate a seamless check-in and check-out process, managing reservations and room assignments with precision and a welcoming smile.
Concierge Artistry: Provide expert local recommendations for dining, hidden gems, and cultural events, tailoring suggestions to each guest's unique tastes.
Communication Hub: Act as the central point of contact for guest inquiries, managing the switchboard, and coordinating requests between the housekeeping and maintenance teams.
Financial Integrity: Process payments, manage billing discrepancies, and maintain and accurate cash drawer or ledger throughout the shift.
Problem Resolution: Address guest concerns with empathy and "service recovery" techniques, turning potential challenges into opportunities for delights.
Aesthetic Vigilance: Monitor the lobby's atmosphere- ensuring music levels, lighting, and refreshments are perfectly curated to our brand standards.
Preferred Requirements:
Experience: 1-2 years of experience in hospitality or high-end customer service.
Familiarity with Cloudbeds.
Soft Skills: Exceptional verbal and written communication skills with a natural ability to read social cues and adapt your tone.
Tech Savvy: Comfortable navigating various software platforms and troubleshooting basic guest wi-fi or tv issues.
Flexibility: Availability to work a rotating schedule, including mornings, evenings, weekends, and holidays.
Local Expertise: A deep knowledge of the local area and a passion for sharing it with visitors.
Compensation and Benefits:
Pay: $18-$20 per hour, depending on experience.
Incentives: Commission on upsells (room upgrades)
Benefits: Full Medical- dental, and vision coverage.
Pay: $18.00 - $20.00 per hour
Work Location: In person
Salary : $18 - $20