InShape Team Lead

Position Summary: The InShape Team Lead provides day-to-day coordination and leadership for the InShape program within Lakes Region Mental Health Center (LRMHC) adult services program. The position supports staff performance, promotes fidelity to the InShape model, monitors service quality and program outcomes, and ensures services are delivered in a person-centered, recovery-oriented manner. The Team Lead provides staff guidance while maintaining direct involvement in wellness services.

Essential Duties/Responsibilities

• Provide day to day guidance, coaching and support to InShape health mentors
• Communicate program expectations and monitor staff performance.
• Facilitate team meetings, individual supervisions, case consultations, and staff training.
• Coordinate referrals, participant assignments, enrollment, and service delivery.
• Monitor program fidelity and ensure consistent implementation of InShape practices.
• Review documentation and service quality, providing feedback and addressing identified deficiencies.
• Identify operational barriers and recommend improvements to program workflows and participant engagement.
• Monitor participant engagement, wellness planning, and progress toward individualized goals. Support staff in addressing barriers to participation and promoting meaningful wellness outcomes.
• Maintain caseload and provide direct services as assigned, provide support to patients around nutrition and fitness to achieve wellness goals.
• Collaborate with clinical teams and community partners to support integrated care.
• Monitor documentation accuracy, timeliness, and compliance with agency and program requirements.
• Utilize EHR reports and other data sources to track program activity, staff performance, and participant outcomes.
Attendance is an essential function of this position.

Required Skills/Abilities:

The individual must possess the knowledge, skills and ability noted below or be able to explain and demonstrate how the individual can perform the essential functions of the job, with or without reasonable accommodation, using some combination of skills and abilities.

• Demonstrates skills to adapt, and safely supervise physical activities appropriate to participants’ abilities and needs. Knowledgeable about fitness and nutrition and able to coach/support patients to meet their wellness goals.
• Ability to engage adults with mental health conditions using recovery-oriented, person-centered, and trauma-informed approaches.
• Provides guidance to staff, communicates expectations clearly, provides constructive feedback, and supports professional development.
• Ability to organize workflows, prioritize responsibilities, monitor service delivery, and address operational barriers.
• Ability to communicate effectively with participants, staff, leadership, and community partners.
• Experience with maintaining accurate records, use of electronic health records such as myAvatar, and monitoring program data.
• Ability to identify concerns, implement solutions, follow through on responsibilities, and escalate issues appropriately.
• Ability to manage competing priorities, work independently, and adapt wellness activities to individual needs.
• Ability to express or exchange ideas by means of the spoken word and to receive detailed information through oral communication. Primary functions include activities in which verbal communication with patients and with others is key to job effectiveness. Visual acuity must meet a minimum standard to work with preparing, reading and analyzing data and reports, work with computer terminals, etc.

Education and Experience:

• Bachelor’s in mental health counseling, social work, psychology, nursing, counseling (preferred) or other related field with two (2) years of experience preferably in mental health. Meets qualifications to provide Functional Support Services as specified in He-M426-11 and He-M426-13.
• Must hold Certified Personal Trainer certificate
• Must have and maintain a valid NH driver’s license with current liability insurance which meets Lakes Region Mental Health Center requirements.

Physical Requirements:

• Is able to sustain light physical effort such as frequent standing, walking, bending, stooping, or reaching and/or occasional lifting of items 20 lbs. or more.
• Is able to tolerate periods of heavy workload or excessive stress.
• Must be able to walk, climb and use stairs on a regular basis and in unknown circumstances