Front Desk Manager

The Lab is a growing scientific based fitness company helping people achieve their optimal health. We are building a community wellness team and look forward to positive, uplifting people who are choosing to live a healthy lifestyle to inquire.

Our talented staff is dedicated to the success of our patrons in reaching their fitness and health goals. We deliver high touch services to busy working professionals in who and live and work in Monterey Bay.

We are seeking a dynamic and detail-oriented Front Desk Manager to join our team. As a key member of our The Lab management team, you will be responsible for overseeing the day-to-day operations of our store, including customer service, sales, inventory control, team management, etc. This is an exciting opportunity to lead a team and drive sales growth in a positive environment.

Experience needed. We train all new employees - please note: training will be done in facility in Santa Clara and dependent on your training, it may last 1-4 weeks.

Should you be invited to join our team, you’ll have the opportunity to learn and master our systems.

• Gross Annual Salary: $50,000 incentives and opportunity to grow
• Job Type: Full Time
• Weekly: Monday to Friday 1-2 Weekend or as needed

Benefits:

• Complimentary Membership
• Paid Time Off
• Paid Sick Leave
• Paid Holidays

Duties:

• Manage the front desk and ensure a welcoming and professional environment for customers
• Oversee the sales process, including buying and selling products

Monitor inventory levels and implement effective inventory control strategies

• Lead and manage a team of associates, providing coaching, training, and performance feedback
• Handle customer complaints and issues in a fair and professional manner
• Manage payroll and ensure accurate and timely payment of staff
• Hire new front desk sales associates to join the team
• Implement sales strategies and promotions to drive sales growth
• Maintain a thorough understanding of policies and procedures
• Manage the phone and ensure excellent phone etiquette
• Perform other duties as assigned by management

Qualifications:

• Proven experience in management
• Strong knowledge of sales processes and inventory management
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment and lead by example
• Strong math skills to manage inventory and sales data
• Ability to multitask and prioritize tasks efficiently
• Strong phone etiquette and customer service skills
• High school diploma or equivalent required; college degree in a related field is an asset

If you are a motivated and results-driven individual who is passionate about health and customer service, we would love to hear from you.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Application Question(s):

• Please list 3 references for us to contact.

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Monterey, CA 93940 (Required)

Work Location: In person

Salary : $1,000 - $50,000