What are the responsibilities and job description for the Leasing Agent | $20-$22/hr +Bonus Potential + Housing Discount + Ski Pass Benefits position at The Lab Property Company?
Leasing Associate
River Roost Apartments | Durango, CO
Overview
River Roost Apartments is seeking a Leasing Associate to support leasing, resident relations, and day-to-day community operations. This role is ideal for someone who is friendly, organized, sales-minded, and comfortable working directly with prospective and current residents.
As the Leasing Associate, you will be responsible for creating a strong first impression for prospects, converting leads into leases, supporting residents with questions and service needs, and helping maintain a positive community environment. This position plays a key role in occupancy, resident satisfaction, and the overall success of the property.
Key Responsibilities
Leasing & Sales
- Greet prospective residents and provide information about available apartments, pricing, amenities, and community features.
- Conduct property tours and highlight the benefits of living at River Roost.
- Follow up with leads, schedule tours, and help move prospects through the leasing process.
- Review and process rental applications.
- Assist with lease preparation, lease execution, and move-in coordination.
- Maintain strong knowledge of current availability, pricing, specials, and competitor activity.
Resident Relations
- Build and maintain positive relationships with current and prospective residents.
- Assist residents with questions, property platforms, payments, maintenance requests, and general community processes.
- Communicate community policies and expectations professionally.
- Help resolve resident concerns in a timely and customer-focused manner.
Marketing & Outreach
- Support marketing efforts to attract qualified prospects, including online listings, social media, outreach, and community engagement.
- Keep marketing materials, online content, and apartment availability information accurate and up to date.
- Monitor local market trends and competitor activity to help improve leasing performance.
Administrative Support
- Maintain accurate records of prospect and resident interactions.
- Assist with resident files and ensure compliance with leasing policies and procedures.
- Help manage move-in and move-out documentation.
- Support general office organization and daily administrative tasks.
Property Support
- Partner with the maintenance team to ensure apartments are ready for tours and move-ins.
- Walk the property regularly and report maintenance, curb appeal, or safety concerns.
- Assist with maintaining a clean, welcoming office and community environment.
QualificationsRequired
- High school diploma or equivalent.
- Strong customer service, communication, and follow-up skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Professional, friendly, and approachable demeanor.
- Comfort using computers, email, and property management or CRM systems.
Preferred
- Previous leasing, sales, hospitality, or customer service experience.
- Experience working in property management or multifamily housing.
- Bilingual proficiency in English and Spanish.
Schedule
Monday through Friday, 8:00 AM to 5:00 PM.
Compensation & Benefits
- Competitive hourly pay based on experience.
- Housing discount may be available.
- Benefits package available for eligible employees.
- Access to select MCP ski resort perks, subject to company policy.
Ideal Candidate
The ideal candidate is someone who enjoys working with people, takes pride in follow-through, and can balance hospitality with accountability. This person should be comfortable asking for the lease, staying organized, and helping create a positive resident experience at River Roost.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $20 - $23