What are the responsibilities and job description for the Luxury Suite Coordinator position at THE KRAFT GROUP?
SUMMARY:
The Luxury Suite Coordinator is responsible for cultivating exceptional, personalized experiences for Suite Holders. This role builds strong relationships with new and existing clients, oversees all aspects of suite operations, and ensures a premium, seamless experience on event and non-event days. The position collaborates closely with internal departments to deliver high-touch service, drive retention, and support long-term business growth.
DUTIES AND RESPONSIBILITIES
- Serve as the primary point of contact for long-term suite holders and suite rental clients, ensuring responsive, personalized service before, during, and after stadium events.
- Build and maintain strong client relationships, anticipate needs, and resolve service concerns to support satisfaction and retention.
- Coordinate game-day and event-day suite operations, ensuring suites are prepared, maintained, and serviced according to premium hospitality standards.
- Conduct pre-event suite inspections and address readiness, cleanliness, and setup issues in coordination with appropriate departments.
- Coordinate personalized suite experiences, including special requests, celebrations, amenities, gifts, and hospitality arrangements.
- Partner with food and beverage teams to ensure accurate and timely fulfillment of catering orders, dietary accommodations, and client preferences.
- Collaborate with stadium operations, security, food and beverage, and other internal teams to resolve issues and deliver a seamless guest experience.
- Maintain accurate and timely CRM records of client interactions, preferences, and service requests, and support suite renewals, upgrades, and prospect visits.
SUPERVISORY RESPONSIBILITIES
- This position has no supervisory responsibilities.
SKILLS AND QUALIFICATIONS
- 0-2 years of relevant work experience in Hospitality, Sports Management, Marketing, or related field preferred
- Bachelor’s degree preferred Exceptional interpersonal, communication, and problem-solving skills.
- Ability to remain composed and professional in fast-paced, high-pressure environments.
- Strong organizational skills with the ability to manage multiple priorities simultaneously.
- Proficiency in Microsoft Office Suite and CRM platforms.
- Availability to work nights, weekends, holidays, and all home games/events.
- High level of professionalism and attention to detail.
- Positive attitude and commitment to delivering memorable premium experiences
- Ability to handle confidential and VIP information with discretion.
PHYSICAL DEMANDS
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
- The noise level in the work environment is sometimes loud.
- Fast-paced office environment.
- On site in Foxborough, MA. Remote work is not available.
CERTIFICATES, LICENSES, REGISTRATIONS
- None required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Salary : $17 - $23