Front Desk Receptionist

Job description

High-End Medical Spa Receptionist / Front Desk Coordinator

Our high-end Medical Spa is looking to hire a part-time receptionist with excellent customer service and sales skills, and a love of skin care to join our growing team. This is a unique opportunity to work with a start up practice that is experiencing rapid growth operationally and clinically.

Shifts needed: Wednesday-Friday 8:30-2pm and Saturdays 8:30-4:30 (~13.5 hrs per week), with the potential to pick ups shifts as needed/desired.

About Us:

Our mission is to leave a meaningful impact on every person we encounter, whether that means delivering exceptional outcomes or simply brightening someone’s day. We deeply value the trust people place in us when they choose to spend their time and money in our space, and we want them to feel just how much we genuinely care.

Our clinical team is dedicated to uplifting and empowering patients, helping them realize and achieve their goals. At our core, we are a practice focused on evidence-based, safe, and effective options for everybody/every body. By fostering this belief in our staff, we inspire a sense of purpose that naturally carries over into the compassionate, high-quality care they provide to our patients.

Job Overview:

Front Desk Receptionist is responsible for building and maintaining relationships with customers and delivering a consistent exceptional customer service experience from the moment they walk into our practice, to the moment they leave. The Front Desk Receptionist schedules treatments, collects payments, and leads communications (phone, text, email) with patients. Overall, the front desk coordinator maintains an organized and tidy space, fosters sales opportunities, and a smooth flow of operations while on shift.

Objectives:

• Greet patients and visitors warmly and ensure they receive outstanding customer service.
• Manage patient appointments, scheduling, and follow-up efficiently..
• Coordinate patient intake, registration, and any other documentation accurately.
• Respond and outreach patient inquiries and leads via phone, email, and in-person communication.
• Maintain cleanliness and organization of the front office area and stock of the treatment rooms.
• Collaborate with the medical team and other staff to ensure efficient clinic operations with any and all miscellaneous tasks. .
• Assist team members with room cleaning/stocking, lead phone calls, and inventory when needed.
• Educate clients/patients and offer sales opportunities.

Applicant Qualifications

• Proven experience in a medical office setting, preferably in a medical spa, plastic surgery, or a related field.
• Excellent interpersonal and communication skills, with a focus on customer service.
• Strong organizational abilities and attention to detail.
• Proficiency in using scheduling software and basic computer applications (Google Drive/Google Docs).
• Self starter, highly motivated, task driven, adaptable to changes.
• Outgoing personality and eagerness to learn treatments and products. Confidence to represent The Klinic & sell our ethos, values, and services/products.
• Comfortability and experience on the phone and various devices/platforms contacting leads and patients.
• Ability to multitask, adapt, and work efficiently in a fast-paced environment.
• Compassionate demeanor and ability to handle sensitive patient inquiries with empathy.
• Spanish and/or Portuguese-speaking highly preferred.
• Prior sales and medical spa experience are highly preferred.

Job Type: Part-time

Pay: From $20.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish or Portuguese (Preferred)

Ability to Commute:

• Woburn, MA 01801 (Required)

Ability to Relocate:

• Woburn, MA 01801: Relocate before starting work (Required)

Work Location: In person

Salary : $20