Commercial Kitchen Equipment Install & Service Technician

Full Job Description

Who are The Kitchen Guys? We are a well-organized and fast-growing company in the Food Service Equipment industry based in New Orleans who offers its employees competitive salary, generous commission incentive program, employer provided health/ dental/ vision, 401K, and vacation time. We are a family-owned company with 50 years of experience who are renowned for the expertise and value we bring to our clients. We hire and incentivize in accordance with our core values. If these look like they fit yours, then we'd love to have you on our team!

Committed -All in - no half measures

* We show up when it's hard, not just when it's convenient

* When you're here, be PRESENT

Persistent - Obstacles are information, not stop signs

* Follow up, follow through, follow up again

*Hard Work beats talent when talent gives up

Proactive - See it, own it, solve it

* Don't wait to be asked

* Bring Solutions, not just problems

Passionate - We take the work seriously, not ourselves

* Wins get celebrated - loudly

* Energy is contagious - bring the good kind

POSITION SUMMARY:
The Service Technician is responsible for intermediate level service, repair, and installation of foodservice equipment at the customer's location. Position requires an employee who is comfortable frequently interacting with customers. (MUST BE ABLE TO DEMONSTRATE FOODSERVICE RELATED or HVAC SERVICE SKILLS)

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

• Assist install team with general equipment installations when necessary
• Pipe, charge, and test remote refrigeration & HVAC related systems for kitchen equipment with other team members
• Work on leased and billable service customers equipment independently (COD Calls)
• Perform intermediate-level equipment and accessory installations
• Complete on-site repair and maintenance limited to standard kitchen equipment (no work performed on specialized equipment) on full on-call rotation
• Run intermediate troubleshooting and test tasks
• Survey safety devices and equipment on a regular basis
• Manage and retain proper equipment, parts inventory, and tools on service vehicle while keeping items in a safe condition for the respective level of service
• Conduct installation, servicing, and repair of food service equipment
• Inspect food service equipment for the purpose of ensuring safety
• Identify necessary repairs and provides ongoing preventative maintenance
• Request equipment, parts, and supplies for the purpose of maintaining inventory level and ensure that necessary tools are available to complete the necessary repair/installation
• Inform management regarding intermediate procedures and/or status of work orders for the purpose of providing information for decision making, taking appropriate actions, and/or complying with health and safety regulations
• Callback percentages expected to be less than 7%
• Maintain and take periodic inventory of parts, materials and components as directed; variance expected to be 2% or less
• Produce timely and detailed service reports to accurately reflect service call conditions via assigned tablet
• Reach out to higher level Service Techs for troubleshooting or general assistance, periodically
• Use field automation systems (i.e. tablets, cell phones, etc.)
• Operate vehicles in a safe manner
• Read and interpret equipment manuals to perform required maintenance and service
• Use appropriate personal protective equipment (PPE)
• Provide professional service and customer support during reactive service calls/PM's/installs with clients/customers
• Comprehend customer's requirements, builds positive relationships, and takes appropriate actions
• Perform other related duties as required and assigned

COMPETENCIES:

• Advanced communication skills with the ability to converse with customers and all level management at various locations
• Must be highly motivated and able to work independently
• Ability to multi-task and help in other jobs as needed
• Excellent phone etiquette, verbal, written, and interpersonal skills
• Able to confidently present information to groups of customers when needed
• Ability to work flexible shifts and to adapt to changing work schedules
• Must have good penmanship, neat, and proficient with paperwork
• Ability to troubleshoot, test, repair and, service foodservice equipment

% TRAVEL REQUIRED:

• This position requires the ability to travel constantly (80% of the time) and to longer distances when necessary

QUALIFICATIONS & EXPERIENCE:

• High School diploma or equivalent
• 2-3 years of experience in commercial installation and/or service and repair of foodservice equipment and kitchen/restaurant equipment
• Successful completion of an accredited Technical/Trade school preferred with a minimum of one year hands on experience in commercial refrigeration
• Intermediate computer skills
• Ability to successfully pass a background check

The range provided represents the national average pay range for this position and is considered to be a general guideline. Pay for this position will reflect the candidate’s unique qualifications and may be higher or lower than the range provided based on employee geographic location. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other local, state, and federal law.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Construction: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $25 - $30