Operations Manager

Kinsley Power Systems, a family-owned business, has led the generator industry in service, sales, and rentals for 60 years. We’re committed to exceeding customer expectations in a workplace that’s enjoyable and rewarding. If you're seeking a growing company that upholds strong family values, fosters a great culture, values your hard work, and offers growth opportunities, look no further—join our Kinsley family! 

We’re seeking an Operations Manager to lead our branch operations, drive performance, and deliver exceptional service. This role offers the opportunity to oversee service operations, manage a talented team, and directly impact customer satisfaction and branch profitability.

Key Responsibilities: 

• Lead and manage all operational functions for assigned branch(es), including Field Service Technicians and support staff.
• Hire, train, coach, and develop team members to ensure high performance and engagement.
• Oversee branch facilities, ensuring compliance with OSHA and internal safety standards.
• Develop and execute annual business and financial plans in alignment with company goals.
• Own and manage full P&L responsibilities for your branch(es).
• Ensure excellence in service delivery including scheduling, dispatching, billing, and warranty processing.
• Continuously improve workflows and drive efficiency, productivity, and adherence to company policies.
• Use data and reporting to identify and resolve operational issues, ensuring quality and profitability.
• Manage after-hours emergency services, ensuring readiness and responsiveness.
• Oversee branch fleet operations and maintenance.
• Support and scale service growth by recommending staffing needs and operational strategies.
• Implement and maintain formal operational processes and best practices.
• Evaluate office procedures, schedules, and workflows to optimize performance.
• Support company-wide policy development, strategic planning, and performance improvement initiatives.
• Provide reporting and analysis to support decision-making.
• Act as a key member of the company’s emergency response team as needed.

Preferred Experience: 

• Proven experience managing multi-functional service operations
• Strong leadership skills with a track record of team development and performance management
• P&L and budget management experience
• Knowledge of operational best practices, compliance standards, and safety regulations
• Ability to thrive in a fast-paced, customer-focused environment
• Analytical mindset with a continuous improvement focus

Why You’ll Love Working at Kinsley: 

• A close-knit, family-first company culture
• A 60-year legacy of leadership in the power systems industry
• Opportunities for growth and advancement
• A supportive, team-oriented environment
• Ongoing investment in your professional development 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.