Hospitality Manager

KINN Overview

The KINN is a membership for conscious entrepreneurs and growth minded individuals to accelerate positive change. Our diverse community is made up of leaders in tech, media, hospitality, wellness, impact and entertainment, with the shared desire to make a difference. 

Our collaborative workspace, located in the heart of Venice, includes a private member lounge and tea bar, dedicated workspace, conference rooms, podcasting studio and a 2500 ft wellness studio. Members have access to various business and personal growth workshops, masterclasses and panels with some of the world's great thinkers and leaders.

Position Overview

The Hospitality Manager is responsible for overseeing the daily operations of our café and hospitality services, ensuring a high-quality experience for members and guests. This role includes managing staff, optimizing service efficiency, maintaining budgets, and upholding cleanliness and organization across coworking and event spaces. The ideal candidate is a strong leader with a passion for hospitality, exceptional customer service skills, and the ability to create a welcoming and inspiring environment.

Job Responsibilities

• Oversee the cleanliness of The Kinn and coordinate cleaning schedules.
• Conduct team meetings to provide updates, resolve issues, and encourage collaboration.
• Oversee the day-to-day operations of the café, including inventory management, ordering supplies, and maintaining quality standards.
• Schedule and manage staff shifts to ensure optimal coverage and productivity.
• Hire, train, and supervise hospitality and café staff, fostering a positive and motivated work environment.
• Evaluate employee performance and provide ongoing coaching and support.
• Manage budgets, track expenses, and optimize cost efficiency across hospitality and café operations.
• Prepare reports, including profit and loss (P&L) statements and operational insights.
• Oversee the cleanliness, organization, and upkeep of coworking spaces, meeting rooms, event areas, and communal spaces.
• Develop and implement systems to maintain cleanliness and operational efficiency.
• Implement and execute promotional strategies to boost sales.
• Address member feedback to continuously improve services.
• Coordinate with maintenance and cleaning teams to resolve any facility-related issues.
• Ensure all morning and evening building checklists are completed to a high standard. 

Key Objectives  

1. Manage the team to create a warm, welcoming experience and a vibrant, interactive environment at KYO and the Clubhouse.
2. Ensure all operations and building management meet the highest standards, on par with any high-end membership club, and are continuously improved daily.
3. Execute food and beverage service for events while consistently seeking to improve production, quality, and cost-effectiveness.

Requirements

• 5 years of experience in hospitality management, café operations, or a related field.
• Strong leadership and team management skills with the ability to motivate and inspire staff.
• Excellent customer service and communication skills.
• Experience in budgeting, expense tracking, and financial reporting.
• Ability to multitask and problem-solve in a fast-paced environment.
• Knowledge of food safety and sanitation regulations.
• Passion for creating an inviting and seamless hospitality experience.

Benefits

• 40 hours of sick time per calendar year (accrued at a rate of 1 hour per 30 hours worked)
• Coffee, snacks, and dinners served at KINN events, when applicable
• Complimentary community partnerships