Client Success Manager

Job Title

Client Success Manager (Content Marketing Services)

Role Summary

The Client Success Manager is responsible for managing client relationships from onboarding to retention. Your job is to make sure clients feel supported, clear, confident, and taken care of — while also keeping projects moving forward internally. You'll be the bridge between the client and our content/operations team, ensuring deliverables are on track and expectations are consistently met.

Key ResponsibilitiesClient Onboarding Relationship Management

• Lead new client onboarding calls and set expectations (timeline, deliverables, communication flow)
• Serve as the main point of contact for assigned clients (email/text/Slack as needed)
• Build trust and rapport while keeping communication professional and clear
• Collect client assets (branding, offers, logins, links, content examples, goals)

Project Coordination Delivery Support

• Maintain client timelines, milestones, and next steps
• Coordinate internally with the content team (videographers, editors, strategists)
• Ensure feedback is collected, organized, and executed
• Track deliverables (short-form clips, long-form edits, captions, campaign assets, etc.)
• Identify bottlenecks early and communicate solutions

Retention Client Experience

• Proactively support clients to reduce confusion and increase satisfaction
• Hold regular check-ins (weekly/biweekly/monthly depending on package)
• Reinforce wins, progress, and ROI (visibility, lead flow, content consistency)
• Prevent churn by addressing issues early and resetting expectations when needed
• Support renewals and upgrades by guiding clients to the next best step

Reporting Organization

• Keep notes and client updates documented (CRM / Notion / ClickUp / Asana — whatever you use)
• Maintain clear records of communication and decisions
• Provide updates to leadership on client health, risks, and opportunities

Success Metrics (How We'll Measure This Role)

• Client retention rate (renewals)
• Client satisfaction (feedback, reviews, low complaint volume)
• On-time deliverables fewer delays due to missing info
• Fast response time consistent follow-through
• Increased client participation (showing up to shoots, submitting feedback, implementing)

Requirements

• 2 years in client success, account management, customer success, or project management
• Strong communication skills (written verbal)
• Highly organized and proactive
• Comfortable working with creatives and service-based business owners
• Ability to lead conversations, handle difficult clients calmly, and set boundaries
• Tech confidence (CRM, Google Drive, Slack, project tools, calendar scheduling)

Preferred (Nice to Have)

• Experience in marketing agencies, content companies, or working with med spas/aesthetic brands
• Familiarity with GoHighLevel, Notion
• Understanding of content strategy and social media deliverables

Work Style Culture Fit

• Ownership mindset: you don't wait to be told
• Calm under pressure and solution-focused
• Team-first attitude with high standards
• Flexible in a startup environment (priorities can shift, we adapt fast)

Compensation

• Pay: $30 /hour

Pay: $30.00 per hour

Expected hours: 80.0 per week

Benefits:

• Paid time off

Application Question(s):

• Have you ever managed multiple clients / customer at once while tracking deadlines and deliverables?
• Are you comfortable leading client calls, setting expectations and giving firm follow ups when clients are delaying the process?
• This role requires learning our systems (Notion and GHL) quickly. Are you comfortable learning new software and being expected to use it confidently within 2 weeks?
• When given an SOP (Step by step process), can you follow it exactly without needing repeated reminders?

Experience:

• Client services: 2 years (Preferred)

Ability to Commute:

• Norcross, GA Preferred)

Work Location: In person

Salary : $30