What are the responsibilities and job description for the Front Office Supervisor position at The Kimpton Pittman Hotel?
Role Description
This is a full-time, on-site role for a Front Office Supervisor at The Kimpton Pittman Hotel in Dallas, TX. The Front Office Supervisor will oversee daily front desk operations and ensure excellent guest experiences. Responsibilities include supervising front desk staff, managing reservations, handling guest inquiries, resolving issues, and fostering a welcoming environment aligned with the hotel's standards. The role also requires assisting with administrative tasks to support the smooth operation of the front office.
Qualifications
- Strong supervisory skills with experience in leading and managing a team effectively
- Proficiency in handling receptionist duties and performing customer service functions
- Knowledge of reservation processes and ability to manage booking systems
- Excellent communication skills and the ability to interact with guests and team members professionally
- Familiarity with hospitality software systems and operational procedures is an advantage
- Problem-solving skills and the ability to handle concerns proactively and effectively
- Flexibility to work a variety of shifts, including weekends and holidays
- Prior experience in the hospitality industry or a similar role is preferred