Accounts Receivable & Billing Specialist

POSITION SUMMARYThe Accounts Receivable & Billing Specialist is responsible for managing all aspects of the hotel’s billing and receivables process. This role ensures accurate invoicing, timely collection of payments, proper posting of charges, and excellent communication with guests, clients, and internal departments. The ideal candidate is detail-oriented, organized, and able to work in a fast-paced hospitality environment. ABOUT THE KIMBERLY HOTELLocated in the heart of Midtown Manhattan, The Kimberly Hotel offers a refined, boutique hospitality experience for business and leisure travelers alike. Our property features generously sized suites and a classic, residential ambiance that distinguishes us from standard chain hotels. Situated steps away from major New York City landmarks—including Rockefeller Center, Central Park, Radio City Music Hall, and the Fifth and Madison Avenue shopping districts, our location provides exceptional convenience for guests. We take pride in delivering warm, personalized service supported by a dedicated team, many of whom have been with the hotel since its opening in 1985. Our guest experience is enhanced by thoughtful details such as premium bath amenities, plush bedding, and an inviting lobby environment designed to offer comfort and respite from the energy of the city.At The Kimberly Hotel, we strive to create a welcoming, collaborative workplace where employees are valued and empowered to contribute to our longstanding reputation for excellence. ESSENTIAL JOB FUNCTIONSBilling & Invoicing·       Collaborate with reservation and front desk to generate and review invoices for all guest accounts, group bookings, events, and corporate clients to ensure accurate billing.Verify accuracy of charges including room rates, food & beverage, incidentals, and contracted service fees.Ensure invoices comply with contracts, group blocks, and hotel policies.Process credit card authorizations, direct billing requests, and folio adjustments.Handle agent commissions including reviewing commissionable bookings, verifying eligibility, processing payments, reconciling commission statements, and addressing any discrepancies with travel agencies or third-party partners.Accounts Receivable ManagementMonitor outstanding balances and follow up on overdue accounts.·       Generate monthly statements for corporate clientsPost payments accurately (credit cards, checks, ACH, wire transfers, etc.).Maintain detailed and organized aging reports.Reconcile accounts regularly to ensure accurate financial records.Communication & Customer ServiceServe as the primary contact for billing inquiries from guests, companies, and vendors.Resolve discrepancies, disputes, or questions regarding charges.Collaborate with Front Office, Sales, Catering, and Accounting to ensure accurate billing.Compliance & DocumentationEnsure adherence to financial policies, internal controls, and audit guidelines.Maintain secure and confidential financial documents.Prepare documentation required for audits or month-end closing and tax exempt documentAssist with reporting and data analysis as needed. PREPARATION, KNOWLEDGE, SKILLS & ABILITIESMinimum 2 of experience in accounts receivable, billing, or hotel front office operations.Strong understanding of billing practices and financial record management.Proficiency in hotel Opera Cloud PMS systems and Microsoft Office-requiredExcellent attention to detail, accuracy, and organization.Strong communication and customer service skills.Knowledge of credit card processing and PCI compliance.Experience with accounting software (e.g., QuickBooks, Sage, M3). WORKING CONDITIONS/PHYSICAL DEMANDS·       Office setting within the hotel environment.Occasional interaction with guests, vendors, and hotel leadership teams.May require flexible scheduling during audits or month-end deadlines.Ability to sit for extended periods.Ability to lift up to 15 lbs. of documents or office supplies as needed. COMPENSATION:  $27.88-$31.25/hour commensurate with experience  HOW TO APPLY: Please email a resume and cover letter, to hr@kimberlyhotel.com by December 31, 2025. Please reference the job title in the subject line.  The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis. The Kimberly Hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Salary : $28 - $31