Live In Innkeeper

Job Summary
Join our welcoming hospitality team as a Live-In Innkeeper, where you will serve as the heart of our charming resort or inn. This dynamic role combines hospitality management, guest relations, and operational oversight, all while living on-site to ensure a seamless guest experience. As a Live In Innkeeper, you’ll create a warm, inviting atmosphere for visitors, participate in daily operations, and oversee the comfort and satisfaction of every guest. Your energy, leadership, and attention to detail will help foster a memorable stay for all who walk through our doors.

Responsibilities

• Provide exemplary and welcoming customer service to all guests and visitors.
• Respond promptly to all guest inquiries about overnight accommodations and encourage guests to make reservations.
• Participate in property daily operations, including general cleaning, guest room cleaning, laundry, and seasonal design projects.
• Prepare and present fresh, local, seasonal menu options for breakfast and personalized on-site celebrations, taking into account guests' dietary restrictions and preferences.
• Identify and coordinate maintenance, repairs, and special projects as requested by management.
• Manage vendors, including groundskeeping, electricians, handy people, plumbers, and suppliers.
• Maintain a calendar of events and a property management system, and prepare accurate forecasts for sales, marketing, and food and beverage.
• Gather, record, and submit, as instructed, all financial data related to income.
• Understand and work toward achieving all business objectives created by the owners and reviewed monthly.
• Other duties may arise from time to time and may be assigned to the Innkeeper.
• Comply with all Pennsylvania Liquor Control Board rules and regulations as they might apply to this property.

Skills

• Proven experience in hospitality or hotel management settings
• Strong knowledge of hospitality management principles including revenue management and guest services
• Excellent customer service skills with a friendly, professional demeanor
• Experience in small boutique hotel management or bed and breakfast operations with an understanding of reception procedures
• Ability to manage budgets, vendors, and share responsiblities with staff
• Exceptional leadership qualities with the ability to motivate a team and maintain high standards of service
• Familiarity with reservation systems, phone etiquette, and guest relations best practices

This role offers an exciting opportunity for energetic individuals passionate about hospitality who thrive in a hands-on environment. If you’re eager to lead by example while living on-site at a vibrant inn, we invite you to bring your skills and enthusiasm to our team!

Pay: $35,500.00 - $38,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Paid training
• Professional development assistance

Application Question(s):

• On a scale of 1-10, with 10 being excellent, how would you rate your cooking and housekeeping skills?

Experience:

• Innkeeping: 2 years (Required)

Work Location: In person

Salary : $35,500 - $38,000