What are the responsibilities and job description for the Operational Support Trainer position at The Key Family of Companies?
Key Benefit Administrators is currently seeking an Operational Support Trainer to join our growing team. We are excited to speak to qualified candidates about this opportunity. This position includes a comprehensive benefit package and competitive salary!
Day in the Life
As an Operational Support Trainer, you will be responsible for designing, delivering, and supporting operational training programs with a primary focus on claims processing and customer service. This role owns key components of new-hire onboarding, including instructor-led training (ILT), computer-based training (CBT), and structured on-the-job training (OJT), compliance training, product training, and up skill training. The trainer partners with operational leadership to ensure employees are prepared to meet productivity, quality, and compliance expectations.
Does this sound like you?
- Minimum of one year's experience in operational work within healthcare is required.
- Demonstrated experience in claims processing and customer service operations.
- Detailed knowledge of health benefits claims processing, excess loss, customer service, Key Family account servicing, fully insured and self-funding are needed.
- General knowledge of insurance is required.
- Experience as a trainer, operational specialist, manager, and/or project management is a plus.
- Proven leadership in a remote setting is required.
- Curriculum development experience, including instructor-led materials, job aids, assessments, and computer-based training (CBT) courses.
- Experience delivering training or coaching adult learners in an operational environment preferred.
- Strong written and verbal communication skills with the ability to analyze and solve problems creatively and clearly explain complex concepts in a simple manner.
- Ability to take initiative, prioritize, and control processes and people in a group while partnering with Operational Management and creating training materials.
- Proficient in working independently, with the ability to self-study and research, especially within time constraints is a must.
- Adaptable to deadlines, while being flexible in expecting others to meet and conform to a timeframe.
- Proficiency with Microsoft Office applications is required.
- Must have strong customer service skills, teamwork, and capability to work with many different personality styles in a positive manner.
- Proficiency with Articulate, VBA, QicLink, Learning Management Systems (LMS), and KBAS are preferred.
About Key Benefit Administrators
We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is now one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013.
Check us out here:
https://keybenefit.com/
https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm
https://topworkplaces.com/company/key-benefit-administrato/indystar/
If you are unable to complete an application for Operational Support Trainer position due to a disability, contact Human Resources by calling 800-560-3539 to ask for an accommodation or an alternative application process.
All qualified applicants for the Operational Support Trainer position will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender.
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