Visitor Services Representative

As a Visitor Services Representative team member, you will work with a highly motivated group of peers and be the first line of contact with our visitors.  With the training and support of management staff and coworkers you will serve as one of the science ambassadors for Kentucky Science Center.  The Visitor Services Department is responsible for meeting our visitor’s needs in the following areas of service: admissions sales, gift shop, theater, concessions, information-sharing, and phone reservations.  

Reports to: Visitor Services Leadership Team

Areas of Concentration:

Front Line – Admission Sales /Information-sharing (70%)

Front Line – Phone sales and inquiries (20%)

Front Line – Cleaning/Organizing/Stocking (10%) 

Responsibilities: 

• Give accurate information to visitors 100% of the time.
• Serve a diversified public (children, parents, adults and teachers) with a positive professional, energetic GLOWING attitude.
• Effectively market Science Center products and programs to customers.
• Complete transactions accurately and efficiently.
• Prepare accurate daily balance reports.
• Maintain a clean, neat, and well-stocked work area.
• Assist in inventory activities.
• Welcome guests to the theater in a pleasant manner while taking tickets. Greet visitors, schools, and groups at theater entrance to provide instructions and to assist in seating.
• Make clear, professional public address announcements.
• Monitor theater during shows when needed to assist guests with their needs and minimize disturbances. Also report any technical problems to projection booth.
• Maintain high level of theater cleanliness.
• Answer and return phone calls in a timely manner.
• Communicate and work in a team manner with co-workers and volunteers to ensure a smooth operation.
• Perform other tasks, as assigned.
• Report to work in a timely manner and maintain a strict time schedule.
• Maintain flexibility to work days, nights, and weekends, as well as holidays.

Salary : $16