Reservationist - Part Time

The Part-Time Reservation Position provides front-facing support for Kentucky Science Center education programs, with a primary focus on creating a welcoming, organized, and successful experience for school groups and other education program participants. This role supports school group logistics before, during, and after visits and works closely with the Reservations & Logistics Coordinator and School Programs Coordinator to ensure program needs are communicated and day-of experiences run smoothly.

The position provides support across education programs, including but not limited to school field trips, Pulse of Surgery programs, Family Science Nights, and offsite programs. Responsibilities may include welcoming school groups, bus greetings, lunch support, group movement, materials and space preparation, basic school/teacher assistance, and other day-of logistical needs. The role also provides ongoing support for reservation processing and administrative tasks as needed.

This position serves as a flexible support resource for the Education team, helping connect the reservation and program planning process to the actual guest experience.

Reports to: Senior Manager of Education Engagement

Works closely with: School Programs Coordinator/Reservation & Logistics Coordinator and Education team

Areas of Concentration:

• School Group & Guest Experience – 35%
• Day-of School Group Logistics & Program Support – 25%
• Reservation & School Communication Support – 25%
• Administrative & Team Support – 15%

Responsibilities

School Group & Guest Experience

• Provide friendly, welcoming, front-facing support to school groups, teachers, chaperones, and students.
• Serve as a resource for teachers and group leaders during their visit, answering routine questions and directing more complex questions to the appropriate team member.
• Welcome school groups and assist with bus arrivals, entry, wayfinding, transitions, and departures.
• Help create a smooth and positive experience for school groups from arrival through departure.
• Identify visitor or group needs and communicate concerns to the appropriate coordinator or team member.

Day-of School Group Logistics & Program Support

• Support day-of logistics for school field trips and other education programs.
• Assist with bus greetings, lunch support, group movement, and transitions between program areas.
• Help monitor the flow of school groups and communicate potential timing, capacity, or logistical issues to the appropriate coordinator.
• Support basic cleaning, restaging, and resetting of lunchroom & program areas when appropriate and when other operational resources are unavailable.
• Assist with special group needs, accessibility considerations, or logistical requests as directed.
• Provide additional day-of support for Pulse of Surgery, Family Science Nights, offsite programs, and other education experiences as needed.

Reservation & School Communication Support

• Assist with processing and updating reservations for education programs.
• Support routine communication with schools and other education program contacts through email & phone calls.
• Assist with confirmations, reminders, attendance updates, and other visit-related communications.
• Maintain accurate information related to group size, arrival details, schedules, and special requests.
• Relay relevant school group information to the Reservations & Logistics Coordinator, School Programs Coordinator, and other internal teams.

Administrative & Team Support

• Assist with maintaining accurate calendars, reservation records, and other group information.
• Help identify missing information, scheduling concerns, or logistical issues and communicate them to the appropriate team member.
• Support preparation of school group materials, resources, and logistical documents.
• Participate in team meetings and training related to school group support and visitor experience.
• Provide flexible support to the Reservations & Logistics Coordinator and School Programs Coordinator based on daily operational needs.
• Perform other duties as assigned to support successful education program operations.

Salary : $17