Volunteer Coordinator

This is a volunteer position, and compensation is not provided.

Position Summary: The Volunteer Coordinator plays a vital role in building, maintaining, and supporting a strong volunteer program that aligns with the mission and values of the organization. This role is responsible for developing volunteer policies and procedures, onboarding and training volunteers, maintaining accurate records, and ensuring that the organization is fully staffed with qualified, engaged volunteers for daily operations and special events. The Volunteer Coordinator also leads volunteer recognition efforts to create an inclusive and motivating environment.

Key Responsibilities:

• Serve as Chair of the Volunteer Committee, coordinating meetings and leading committee initiatives.
• Collaborate with the Executive Committee to create a comprehensive Volunteer Policy & Procedure Manual.
• Develop and implement a volunteer onboarding process in alignment with approved policies and procedures.
• Vet, review, and process volunteer applications to ensure alignment with organizational needs and standards.
• Provide the Brand & Marketing Committee with up-to-date content on volunteer opportunities.
• Post approved volunteer openings to appropriate platforms, ensuring timely communication and outreach.
• Design and launch a volunteer training program for new volunteers, subject to approval by the Board of Directors.
• Maintain accurate volunteer files, including tracking training completion, documenting hours served, and processing reimbursement requests promptly.
• Ensure sufficient volunteer coverage for day-to-day operations, community events, annual fundraisers, and other organizational activities.
• Develop, implement, and manage a volunteer appreciation program.
• Monitor the performance and work integrity of volunteers; provide retraining when necessary and handle dismissals in accordance with policy.
• Serve as the primary point of contact and support for volunteers, fostering an inclusive and supportive environment.

Qualifications:

• Must be at least 18 years old and able to pass a criminal background check.
• Experience in volunteer coordination, human resources, community engagement, or related fields (nonprofit experience preferred).
• Strong organizational and administrative skills, including record-keeping and process development.
• Excellent interpersonal and communication skills to engage and motivate volunteers.
• Ability to design training materials and onboarding processes.
• Commitment to recognizing and celebrating volunteer contributions.
• Capacity to handle sensitive personnel issues professionally and confidentially.
• Alignment with the organization’s mission and commitment to its values.

Expectations:

1. Attend at least 75% of regularly scheduled board meetings.
2. Officers to participate in quarterly Executive Committee meetings.
3. Attend the organization’s Annual Meeting.
4. Support and attend annual fundraising events.
5. Make a meaningful personal financial contribution to the organization.
6. Maintain confidentiality regarding the organization’s proprietary and sensitive information.
7. Serve as an ambassador in the community, representing and promoting the organization’s mission and values.
8. Communicate honestly, transparently, and in a timely manner with fellow board members and stakeholders.
9. Act with due diligence to ensure all actions and decisions align with the organization’s mission and strategic goals.
10. Demonstrate respectful behavior at all times by actively listening, valuing diverse perspectives, and engaging in constructive, courteous dialogue with fellow board members, staff, volunteers, and community stakeholders.