Service Technician

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75 locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Service and Training Manager, the Service Technician will be responsible for field service and valve repair. While specific daily tasks can vary depending on the current workload, service activities include: instrumentation startup, configuration and documentation, calibration, troubleshooting, installation review, and problem-solving solutions or systems. Valve repair activities include evaluation and repair of automated and control valves, assembling new automated and control valves, and traveling to customer locations to provide service in the field. Formal technical training from our manufacturers will be a part of the required activities, which will certify your ability to competently work on instrumentation and other equipment.

Exciting Work You Will Do

The essential duties and responsibilities of the Service Technician position may consist of some or all, and are not limited to, the following:

• Valve or Instrumentation start-up, configuration and documentation, calibration, trouble shooting, installation review and problem-solving solutions or systems, and repair
• Confirm with field service customers work scope, tool requirements, and site time to accomplish work
• Respond and provide service in the field as needed and required
• Assemble and test automated and control valves
• Assemble product to specific drawings and standards
• Certification of backflow preventer test kits
• Technical training from Manufacturer’s
• Schedule workorder assemblies with salespeople and shipments with the shipping department
• Basic wiring of switches, solenoids, position indicators, and control devices
• Read job blueprints
• Participate in safety initiatives as assigned
• Maintain quality and quantity performance and production standards
• Utilize database programs, Work Order Generation and Work Order Updates
• Operate warehouse equipment including forklifts, hand trucks, crane, etc.
• Participate in ongoing general housekeeping of shop facilities
• Follow safe work habits and established safety procedures
• Other duties as assigned
  
  

Competencies You Possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Safety Conscious
  
  

What You’ll Need

Work Experience: Entry Level

Education: High School diploma or GED

Analytics/Computer Skills: Ability to use Excel, Word and web-based software applications; basic math skills

Organization Skills: Excellent work ethic, good verbal, and communication skills; ability to work independently

Cross-functional skills: Ability to work effectively in a team environment

Communication Skills: Ability to communicate well with all levels of the organization and customers; know when to request assistance when appropriate, especially when lifting heavy objects

Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

• Ability to see/sit/talk and hear
• Ability to lift/move/carry up to 50 lbs
• Ability to be on your feet for 8 hours a day
• Ability to stand, walk, and crawl
• Ability to climb stairs and ladders, bend, stoop, crouch, and kneel
• Physical Environment: While performing the duties of this job, the employee is exposed to temperature conditions prevalent at the time; the noise level in the work environment is consistent with that of a fabrication shop/distribution center/manufacturing facility.
• Licenses: Must possess and maintain a valid driver's license
• Travel: Must be able to travel 60-80% of the time, up to 40% overnight travel
• After-Hours Work: This position requires participation in after-hours service calls to support customer needs outside of regular business hours
  
  

Qualifications We Prefer But Don’t Require

• Work Experience: 1 years’ experience in valve automation, instrumentation maintenance
• Certificate: Certification in the operation of a forklift truck, CDL license
  
  

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.